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Simphiwe S
1 reviews | Active since Mar 2025
13 Mar 2025, 16:12
Network and refund
November 2024 I had no connection, December 2024 still had no connection complained multiple times (***8, ***8, ***8, ***2, ***2)
January 2025 I decided to cancel rain (***6, ***8). That was the 07th of January 2025
25 February 2025 they debit my account I log a query I’m told okay they will call me as they shouldn’t have debited. (***2, ***8, ***2)
To this day March 13th 2025, no call, no refund. To be honest I’m quite exhausted with the back and forths. Them telling me I don’t answer my phone I don’t know how that was supposed to fix the network or refund me my money.
But this bad customer service!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
13 Mar 2025, 16:31Hi Simphiwe S,
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply13 Mar 2025, 16:31
Official
Hi Simphiwe S,
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
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Simphiwe S's updateReviewer Update
14 Mar 2025, 18:47Your services weren’t working since November why am I paying because you can clearly see I never used them
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Simphiwe S's update14 Mar 2025, 18:47
Reviewer Update
Your services weren’t working since November why am I paying because you can clearly see I never used them
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Simphiwe S's updateReviewer Update
15 Mar 2025, 07:57Honestly, this does make any sense because I did reach out with no assistance but it’s okay keep my money.
I will never join rain ever again, and will not be recommending it to anyone. 10 references later you couldn’t assist only now when I write on hellopeter!
I will never join rain ever again, and will not be recommending it to anyone. 10 references later you couldn’t assist only now when I write on hellopeter!
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Simphiwe S's update15 Mar 2025, 07:57
Reviewer Update
Honestly, this does make any sense because I did reach out with no assistance but it’s okay keep my money.
I will never join rain ever again, and will not be recommending it to anyone. 10 references later you couldn’t assist only now when I write on hellopeter!
I will never join rain ever again, and will not be recommending it to anyone. 10 references later you couldn’t assist only now when I write on hellopeter!