AS
Angel S
1 reviews | Active since May 2025
02 May 2025, 14:46
Network and Customer service
I've not had network since Thursday. I tried calling rain no one answered yet they deducted the money from my account. The website and their app isn't working. Literally had to sign into this app to express my frustrations. @rain please sort things out ASAP.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 May 2025, 16:08Hi Angel,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply02 May 2025, 16:08
Official
Hi Angel,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
AS
Angel S's updateReviewer Update
02 May 2025, 16:13I requested to cancel but few weeks ago one of your agent called me and offer a 30% discount for the next 3 months to which I agree. The money was deducted from my account as a discount as per our agreement so how is it that the network is cancelled???
If it really canceled then why deduct the money?
If it really canceled then why deduct the money?
AS
Angel S's update02 May 2025, 16:13
Reviewer Update
I requested to cancel but few weeks ago one of your agent called me and offer a 30% discount for the next 3 months to which I agree. The money was deducted from my account as a discount as per our agreement so how is it that the network is cancelled???
If it really canceled then why deduct the money?
If it really canceled then why deduct the money?
AS
Angel S's updateReviewer Update
04 May 2025, 20:26Thank you so much for that. It's now working. At first the app didn't sign in still so I uninstall it and installed the raingo app and it's working as well.
Hopefully will not go off again.
Thank you for your assistance 🙏
Hopefully will not go off again.
Thank you for your assistance 🙏
AS
Angel S's update04 May 2025, 20:26
Reviewer Update
Thank you so much for that. It's now working. At first the app didn't sign in still so I uninstall it and installed the raingo app and it's working as well.
Hopefully will not go off again.
Thank you for your assistance 🙏
Hopefully will not go off again.
Thank you for your assistance 🙏
Rain's replyOfficial
04 May 2025, 20:57Hi Angel S,
We're glad your query was resolved, and we were able to provide a positive experience.
Regards,
rain.
We're glad your query was resolved, and we were able to provide a positive experience.
Regards,
rain.
Rain's reply04 May 2025, 20:57
Official
Hi Angel S,
We're glad your query was resolved, and we were able to provide a positive experience.
Regards,
rain.
We're glad your query was resolved, and we were able to provide a positive experience.
Regards,
rain.