1 reviews | Active since Apr 2015
****NERS!!!! I WANT MY MONEY BACK
Good day
I am appauled, extremely disgusted with the service ive received from you.
I have been struggling to get a refund for a double deduction made on 25th March 2025.
I missed the February debit order, went online and made a ptp. My network didn't reconnect. I called in and the agent helped with another ptp and made the remaining arrears of R640 due for 25 March. This he included with the monthly installment of R1104.
The deductible amount for March was supposed yo be R1744. You guys debited the R1744 plus an additional R1104 whereas the R1744 included the March installment.
Ive been calling your call centre none stop without any assistance. Ive sent the proof of deductions, ive recieved automated responses which do not answer the query.
I WANT MY MONEY BACK!!!!! GIVE ME MY R1104 BACK!!!!
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Statement has been sent as requested.
Statement has been sent as requested.
The R1104 was not supposed to be deducted because the march installment was included in the R1744 that was deducted.
Someone higher than the unskilled petson who sent this last response needs to contact me!!!!!
The R1104 was not supposed to be deducted because the march installment was included in the R1744 that was deducted.
Someone higher than the unskilled petson who sent this last response needs to contact me!!!!!