Negligence towards customers

I lost network on Monday 18th of October, I sent an email to rain same time, the next day I called and the rep**** to my email, I called the who Tuesday with no one really helping, Wednesday I called again still no help, Thursday I called all day no help, someone called on Thursday night promising to send a technician on Friday, on Friday no communication till I called, they have not been helping me at all,i have been stuck since Monday, my kids can't really do anything without network, even me this has inconvenienced me so much