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Zola

1 reviews | Active since Jan 2024

31 Jul 2024, 12:10

Neglect

The first communication I had with them when I signed up was great. The service has been great too however I've been waiting for my replacement of my 2nd sim card, had numerous emails and calls with them about it but still nothing, it's over 3 months now. This is ridiculous.

I traveled to East London in June and I enquired before my trip if the coverage in the area where I was going to is good and I was told it's great. I carried this huge inconvenient router but when I got there it never worked. I contacted them all the time I was there and they always promised someone will call you, no one ever did and I had to pay loads of data and airtime meanwhile I'm paying for the WI-FI as well, not cool. I'd like them to compensate me for this and to send this replacement for the 2nd sim card asap please.

These are simple issues that don't have to take this long to be rectified, I'm sure they can do better than this.

Thanks

0
Replies (6)
Rain
Rain's reply31 Jul 2024, 12:18
Official
Hi Zola Z

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
Z
Zola's update31 Jul 2024, 12:41
Reviewer Update
They called and apologized and they attempting to resolve the situation but still on their terms, not good enough. What's annoying why must we resort to exposing them in order to render a good service? Quite annoying to be honest. Thanks so much Hello Peter for your help, much appreciated.
Z
Zola's update31 Jul 2024, 13:06
Reviewer Update
How come you didn't mention that you going to charge me this amount? I have never used this sim card and I reported it immediately on the day I lost it which was after receiving the package from you. It fell in my recliner chair and I could never find it, I never even used it once. I hope it has all my data and airtime on it since inception. Would be nice if you could tell me how much data and airtime I have on it please. Thanks
Z
Zola's update31 Jul 2024, 14:36
Reviewer Update
Does this mean that data, smses and airtime are not carried over to the following month? I now have lost more than 3 months of everything meanwhile I was in contact all the time begging and pleading, what are you going to do about it?
Rain
Rain's reply31 Jul 2024, 16:22
Official
Hi

Thank you for taking our call, it was a pleasure to be of assistance.

Regards,
rain.
Z
Zola's update31 Jul 2024, 16:42
Reviewer Update
The data,airtime and snses don't get carried over to the following month so this is the end. I have to accept though I feel cheated. Thanks so much to you Hello Peter, at least I have closure after so long and not achieving anything. Keep up the good work