NEGATIVE REVIEW

Wow I wish I could give a negative rating. I placed an order directly with their call center agents. Before placing the order I was promised the sim card would be delivered on Friday 22 January latest Monday 25 January. My order was for the 4G for phones product, order placed on 20 January 2021. The name of the agent is Snothando Nkwanyana. I paid immediately the R299 requested and I received the payment confirmation. I then forwarded the confirmation to Snothando's email address who confirmed receipt. I didn't receive any further communication from Rain, on 21 Jan I sent an email to Snothando to ask when I should expect delivery of the sim card, her reply was that my order has been escalated to "the other department"however I should receive my sim card anytime this week.

Today I spoke with Nomonde who advised me that my order timed out because they never received payment. I went on to explain that payment was made and confirmation was sent to her colleague Snothando, after placing me on hold to "speak" with her supervisor she informed that she would send me an email with her email address which I should reply to with the payment confirmation and her supervisor will follow up. She never sent that email. I guess she wanted to get me off the phone.

I have never encountered such incompetence and lack of accountability from any company before. Its quite clear to me that Snothando wanted to secure the sale and get rid of me. I have no desire to deal with this company at all. I just want to get a refund of my R299 and then find a proper internet service provider.