NEED MY REFUND ASAP

I cancelled my subscription last month and I explained to the agent that I wont be able to afford anymore. little did I know was that the agent did not cancel it. few days after that lost my phone only today I asked someone to send me money so that I can pay my daughter fees rain deducted money I call in and they said subscription was not cancelled and they understand what I am going through and they emphasis with me. empathy on my expense? I cancelled because I could afford it anymore and I need my money refunded. I was requested to make payment of R529.00 on the day I called and I paid it right after my call with you guys to cancel it. I will not do it again. the agent just told me the was usage during the month my 9 year old wasn't going to use it if you did as per my needs and I need this to be escalated.

I did my responsibility to cancel and you as service provider what did you do?

HOW YOU RESOLVE AS COMPANY I DONT GIVE **** I need my refund.

I need to settle my daughter's fees urgently I have no time to deal with people who cant do their job properly. I did you right as customer do me right as service provider.

in my situation R529. goes a long way I was able to inform you prior to show that I do everything by budget so please don't insult my intelligent and tell me about usage had company did the right thing i was not going to have this problem why as customer should i loss

i want my money.