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vuyisa N
1 reviews | Active since Aug 2022
23 Aug 2022, 14:42
Nciweni V
On April 19, 2022, I was ******, my laptop with the Rain router was taken, and I reported it to Rain to cancel it. However, Rain continued to take money from my account. I called Rain, and they promised to escalate the situation but never did. They keep taking money out of the account, and when I called them again with the same complaint, they said that things would escalate for more than three months. Today, when I called them, they informed me that the router was being used by someone else and that they were unable to track it. I demanded that they close the account because it had been ****** from me and reported it with a case number.
They claimed that if I could pay an amount of R 1333.33, I could get the new router, but after paying that today, they claimed that I must finish the amount in order for me to get it. They never stated why I must pay R 4000. The sad thing about this situation is that despite my reports that the router was being utilized, they continued to deduct money. Please help me out with this.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
23 Aug 2022, 14:46Hi Vuyisa
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply23 Aug 2022, 14:46
Official
Hi Vuyisa
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
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vuyisa N's updateReviewer Update
24 Aug 2022, 14:20NO, it is not accurate at all; I may pay the R4,000 in 1333.33-rupee installments, according to their statement. Please hear the voice recording with reference ***. Get your facts straight; when I paid, everything changed between me and your supervisor. The manager told to me, I quote: You need to pay a sum of R 1333.33, after which we'll deliver the router to your location, and you'll need to keep paying the balance.
If they weren't going to deliver the router, why would they imply I needed to submit my address? All of your supervisor's communication emails are in my possession. Since you're lying, this is actually depleting me. So why the break now? The worst thing is that you were aware that someone other than me was using it while I was complaining and you were taking money out of my account, which I report to rain. Why did Rain deceive me and imply I would have to pay R 1333.33 after receiving the router? At the end of this month, I even promised to pay another R1333.33. I don't want to lie at all since I am quite disappointed. Sorry, the service is pretty bad.
If they weren't going to deliver the router, why would they imply I needed to submit my address? All of your supervisor's communication emails are in my possession. Since you're lying, this is actually depleting me. So why the break now? The worst thing is that you were aware that someone other than me was using it while I was complaining and you were taking money out of my account, which I report to rain. Why did Rain deceive me and imply I would have to pay R 1333.33 after receiving the router? At the end of this month, I even promised to pay another R1333.33. I don't want to lie at all since I am quite disappointed. Sorry, the service is pretty bad.
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vuyisa N's update24 Aug 2022, 14:20
Reviewer Update
NO, it is not accurate at all; I may pay the R4,000 in 1333.33-rupee installments, according to their statement. Please hear the voice recording with reference ***. Get your facts straight; when I paid, everything changed between me and your supervisor. The manager told to me, I quote: You need to pay a sum of R 1333.33, after which we'll deliver the router to your location, and you'll need to keep paying the balance.
If they weren't going to deliver the router, why would they imply I needed to submit my address? All of your supervisor's communication emails are in my possession. Since you're lying, this is actually depleting me. So why the break now? The worst thing is that you were aware that someone other than me was using it while I was complaining and you were taking money out of my account, which I report to rain. Why did Rain deceive me and imply I would have to pay R 1333.33 after receiving the router? At the end of this month, I even promised to pay another R1333.33. I don't want to lie at all since I am quite disappointed. Sorry, the service is pretty bad.
If they weren't going to deliver the router, why would they imply I needed to submit my address? All of your supervisor's communication emails are in my possession. Since you're lying, this is actually depleting me. So why the break now? The worst thing is that you were aware that someone other than me was using it while I was complaining and you were taking money out of my account, which I report to rain. Why did Rain deceive me and imply I would have to pay R 1333.33 after receiving the router? At the end of this month, I even promised to pay another R1333.33. I don't want to lie at all since I am quite disappointed. Sorry, the service is pretty bad.
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vuyisa N's updateReviewer Update
24 Aug 2022, 14:23Voice Record Ref ***
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vuyisa N's update24 Aug 2022, 14:23
Reviewer Update
Voice Record Ref ***
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vuyisa N's updateReviewer Update
24 Aug 2022, 14:24Voice Ref: 38 47 59 2
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vuyisa N's update24 Aug 2022, 14:24
Reviewer Update
Voice Ref: 38 47 59 2
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vuyisa N's updateReviewer Update
24 Aug 2022, 15:45Good day Pillay
As per your request, I've sent it to your email.
As per your request, I've sent it to your email.
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vuyisa N's update24 Aug 2022, 15:45
Reviewer Update
Good day Pillay
As per your request, I've sent it to your email.
As per your request, I've sent it to your email.
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vuyisa N's updateReviewer Update
25 Aug 2022, 10:06 Pillay, good day.
I have to admit, I'm angry. You have received all the information I was required to send you (case number, voice recording, emails, and evidence of payment of R 1333.33), yet you continue to demand the next payment.
The way you treat your devoted consumers is suspect. The terrible service I've had from you has made me lose interest in buying the router.
I want to appreciate Hello Peter for their help, even though my request wasn't answered by Rain.
I have to admit, I'm angry. You have received all the information I was required to send you (case number, voice recording, emails, and evidence of payment of R 1333.33), yet you continue to demand the next payment.
The way you treat your devoted consumers is suspect. The terrible service I've had from you has made me lose interest in buying the router.
I want to appreciate Hello Peter for their help, even though my request wasn't answered by Rain.
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vuyisa N's update25 Aug 2022, 10:06
Reviewer Update
Pillay, good day.
I have to admit, I'm angry. You have received all the information I was required to send you (case number, voice recording, emails, and evidence of payment of R 1333.33), yet you continue to demand the next payment.
The way you treat your devoted consumers is suspect. The terrible service I've had from you has made me lose interest in buying the router.
I want to appreciate Hello Peter for their help, even though my request wasn't answered by Rain.
I have to admit, I'm angry. You have received all the information I was required to send you (case number, voice recording, emails, and evidence of payment of R 1333.33), yet you continue to demand the next payment.
The way you treat your devoted consumers is suspect. The terrible service I've had from you has made me lose interest in buying the router.
I want to appreciate Hello Peter for their help, even though my request wasn't answered by Rain.
vN
vuyisa N's updateReviewer Update
25 Aug 2022, 13:25Greetings, Pillay
My laptop bag, which contained the router among other items, had been taken, according to the document I gave the police station. All the information you require is contained in the police station statement. Since all of the information has already been delivered, why are you asking me? I'm not sure what you want from me anymore, thus I can't comprehend you. Check case number one I supp**** to you if you're looking for any gaps in my assertion. This email exchange between us is completely ineffective. You are not at all assisting me; instead, you are only adding to my tension because it appears that you want me to tell lies.
My laptop bag, which contained the router among other items, had been taken, according to the document I gave the police station. All the information you require is contained in the police station statement. Since all of the information has already been delivered, why are you asking me? I'm not sure what you want from me anymore, thus I can't comprehend you. Check case number one I supp**** to you if you're looking for any gaps in my assertion. This email exchange between us is completely ineffective. You are not at all assisting me; instead, you are only adding to my tension because it appears that you want me to tell lies.
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vuyisa N's update25 Aug 2022, 13:25
Reviewer Update
Greetings, Pillay
My laptop bag, which contained the router among other items, had been taken, according to the document I gave the police station. All the information you require is contained in the police station statement. Since all of the information has already been delivered, why are you asking me? I'm not sure what you want from me anymore, thus I can't comprehend you. Check case number one I supp**** to you if you're looking for any gaps in my assertion. This email exchange between us is completely ineffective. You are not at all assisting me; instead, you are only adding to my tension because it appears that you want me to tell lies.
My laptop bag, which contained the router among other items, had been taken, according to the document I gave the police station. All the information you require is contained in the police station statement. Since all of the information has already been delivered, why are you asking me? I'm not sure what you want from me anymore, thus I can't comprehend you. Check case number one I supp**** to you if you're looking for any gaps in my assertion. This email exchange between us is completely ineffective. You are not at all assisting me; instead, you are only adding to my tension because it appears that you want me to tell lies.
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vuyisa N's updateReviewer Update
25 Aug 2022, 13:46 Good Vuyisa Please be advised that we do not have access to view the statement that was given to the police by you, therefore we require a written affidavit from you stating what happen and it can be done at your nearest police station where they will certify that affidavit for you. Please then scan and forward me the document.
Good day Pillay
Why did you ask me for the case number if you weren't going to utilize it, the police report Pillay clearly states every regarding the laptop and the router. You are now pushing your luck, and I don't mean to sound disrespectful. What more might I be able to do for you?
Good day Pillay
Why did you ask me for the case number if you weren't going to utilize it, the police report Pillay clearly states every regarding the laptop and the router. You are now pushing your luck, and I don't mean to sound disrespectful. What more might I be able to do for you?
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vuyisa N's update25 Aug 2022, 13:46
Reviewer Update
Good Vuyisa Please be advised that we do not have access to view the statement that was given to the police by you, therefore we require a written affidavit from you stating what happen and it can be done at your nearest police station where they will certify that affidavit for you. Please then scan and forward me the document.
Good day Pillay
Why did you ask me for the case number if you weren't going to utilize it, the police report Pillay clearly states every regarding the laptop and the router. You are now pushing your luck, and I don't mean to sound disrespectful. What more might I be able to do for you?
Good day Pillay
Why did you ask me for the case number if you weren't going to utilize it, the police report Pillay clearly states every regarding the laptop and the router. You are now pushing your luck, and I don't mean to sound disrespectful. What more might I be able to do for you?