JJ
Jacky J
1 reviews | Active since Mar 2021
11 Nov 2022, 11:05
n/a
Rain's service to its customers is really unacceptable, lately they don't respond to emails after I sent an email, I receive an automated response that.... help is on the way.... and help never comes because no one will call.
when their tower is down they will not make customers aware, we have to fiddle around and wonder what is going on they actually don't care as long as they rush to debit their money.
right now when I call there is a huge communication breakdown with their call centre agents. Everything is a mess.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
11 Nov 2022, 11:11Hi Tumi.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply11 Nov 2022, 11:11
Official
Hi Tumi.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
JJ
Jacky J's updateReviewer Update
11 Nov 2022, 12:50i have noted your response, but what if I cannot contact you not everyone has access to phone seeing that you do not even respond to emails and you do not even call back.
is it possible that at least some sort of communication be sent to clients to notify them of the problems that you are experiencing to avoid us feeling let down by rain?
is it possible that at least some sort of communication be sent to clients to notify them of the problems that you are experiencing to avoid us feeling let down by rain?
JJ
Jacky J's update11 Nov 2022, 12:50
Reviewer Update
i have noted your response, but what if I cannot contact you not everyone has access to phone seeing that you do not even respond to emails and you do not even call back.
is it possible that at least some sort of communication be sent to clients to notify them of the problems that you are experiencing to avoid us feeling let down by rain?
is it possible that at least some sort of communication be sent to clients to notify them of the problems that you are experiencing to avoid us feeling let down by rain?