MyRain Sucks

I have purchased the rain uncapped package on the 13th of January 2021 after detailed research on coverage in the area. The very same day the sales agent assisted me to activated the account, make the payment, advised when the sim delivery will take place and reassured me that there is coverage in my area. On the 14th of January the sim arrived and so did the problems, immediately after inserting the sim card into the 4/5G device expecting 4G network and connectivity but receiving none. From the 14th of January to the 18th of January 2021 calling rain on a daily basis just to get a response that there has been an escalation made to the Network department on which I decided to cancel the account. To date I have not received any confirmation that the account has been cancelled, to date there is still no network activity on the sim card, and the best part is that rain still intends to debit my account for no services rendered and I have to cancel the account from my side as informed by a manager right now and the official cancellation is the one that I had to submit today and have to again wait for escalations to billing department and cancellations department as these departments are not in contact with the public.

The manager did not even issue a reference number or ticket for these calls that took place today and I intentionally did not ask for one to prove that everything said and done by these corporate bullies are to secure your money in their pockets and then hide behind company policies and departments that are by no means reachable.

If "rain" the ISP services are really as good as advertised why are those departments so busy? After reassurance from the sales agent that network coverage is indeed in order and the network department failed to reinstate or establish any connection or speeds fluctuating as advertised, is this then not a case of ***** which could be reported to the serious economic crimes office in Pretoria? Is there anybody with further advice regarding this matter?