My Worst Nightmare Ever..

I have spent hours trying to contacting Rain support. I've called, sent more than a dozen emails regarding my account but have not had any help at all. My account has been paid every single month, but since mid Jan 2023 I have been disconnected. When I speak to any of the consultants they tell me that my account is in arrears and that I have to pay to get reconnected. When they check on their system they see that all payments are up to date. I am told that the only way to solve this problem is for me to make another payment? In other words I have to make a double payment to stay connected? How is this possible? I am so frustrated and unable to get anyone to assist me to fix my account. I spoke to a senior manager who agreed that my account is not in arrears and he assured me that he would get the problem sorted out (Mr Miles Abrahams). The problem has to date not been sorted out and instead of correcting my account and reinstating my service. I received a message stating that I promise to pay? My service is still disconnected. I am definitely contacting the ombudsman because this amounts to ****************. I regret subscribing to this thieving company and have had more than enough. These are all my references just for emails sent for the month of February with not one reply: Reference Number: *** Reference Number: *** Reference Number: *** Reference Number: *** Reference Number: *** Reference Number: ***