My wi fi was one month not working due to unpaid bill

My wi fi was one month not working due to unpaid bill . Yesterday I paid R595 for my wi fi for the month of February . It’s month to month contract. When I phoned due to my wi fi still not working I called rain customer care and try to sort it out and they said I have a fee that’s due when I tried to explained the payment the worker helping me was rude and not helpful at all refusing to put my wi fi on again . This is not the first time I have had the utter most bad experience with them. Andries ***