TR
Tebatso R

1 reviews | Active since Jul 2022

29 Jul 2024, 18:08

My subscription is month to month

My subscription is month to month . My account is in arreas for the months I was not able to make payments. I cannot cancel, the amount is accumulating every month . I tried to call send emails, no assistance whatsoever from Rain. I don't understand how I am billed for months I don't use. Can someone please explain to me

0
Replies (2)
Rain
Rain's reply29 Jul 2024, 20:20
Official
Hi Tebatso,

Thank you for bringing this to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
TR
Tebatso R's update30 Jul 2024, 07:33
Reviewer Update
Good Day

Thanks for getting back to me , yes I spoke to Aviwe and we discussed my issue. I want to cancel the service and make arrangements for the overdue amount.