My Service Disconnected Over A Week After Making Payment

Hi

I would like to highlight that a simple apology is definitely not acceptable I have made contact with you guys everyday from Saturday 27 September 2025 and you have now decided to reconnect my service Monday 6 October 2025.

Everyday all I got was when is support going to contact me so that we can sort out the billing issue and payment outstanding I kept being told you will get a call in 2 hours time then is been escalated you will get a call in 1 hours time then it was a senior is going to contact you in 30 minutes time and still I have received no call at all from you guys. ONLY AFTER I DECIDED TO BRING MY FRUSTRATION TO THIS PLATFORM YOU HAVE NOW DECIDED TO RECONNECT MY SERVICE AND I STILL AM NOT AWARE UNDER WHAT GROUNDS HAVE YOU RECONNECTED MY SERVICE, what is the future payment plan or agreement.

I have never had any issues with you guys this is the first time that I have such an issue and it’s extremely shocking and appalling that this is the level of service you provide to a consumer where there is so many platforms on social media where you can be exposed to this pathetic service. I have sent you guys a cancellation request and would like to hear from your retentions team as to when you are going to collect your equipment so that we can cut ties.

You cannot use an automated AI - Artificial Intelligence system that does not meet human element requirements and think that our issues will be resolved, another frustration is that you route South Africa calls to foreign countries where there is always a communication barrier between the consumer and the agent and ones requests are never met and issues never resolved.

Im really so disappointed in your service really shocked.

Thank you for your prompt response and sufficient assistance, much appreciated.