My router was ****** on the 27th September 2025, I completed all their requirements

My router was ****** on the 27th September 2025, I completed all their requirements. They struggled to deliver my replacement router, and when they finally replaced it, Thursday the 9th of October 2025. To date, the router is still not working. Since Friday the 10th, I have been sending the dms, calling them, and all they can say is they have escalated the matter to their logistics team, and they will get back to me. I am now frustrated, I don't even have money to recharge with topups. Mind you, I have to do my school work. I am tired