PC
Pearl C

1 reviews | Active since Feb 2020

03 May 2024, 10:30

My Rain - Trap

Rain is very bad . Once you have a contract with them you are trapped.. I was recently on maternity leave requesting that they must suspend my account to put on hold. Apparently no one at their call centre got the message as o was literally speaking to them telephonically.they sau all calls are recorded when they want to follow up on payment but when you request for a cancellation then it doesn't get recorded I have paid my balance for data I have not used in 5 months and still getting billed as I am typing. And o have requested a cancellation as the app is not giving me the option too. This is real Bull$h*t

Please don't fall the rain internet Trapp guys . I would recommend other networks like MTN rather

0
Replies (2)
Rain
Rain's reply03 May 2024, 10:59
Official
Hi Pearl C.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
PC
Pearl C's update06 May 2024, 10:02
Reviewer Update
Thank you . I will be monitoring my account!!!