1 reviews | Active since Sept 2019
MY RAIN REPLACEMENT ROUTER
Hi there, Hope you well?
On Sunday I have reported my 5G router that is not working after the last loadshedding we had on Sunday, so I phoned in, the they asked me if I want to upgrade to Rain One (which is not the problem), so I did anyway, Rain has send an email to escalate the router issue at 11h12 (calls are recorded) it's now 3 days later, no calls or emails received, I work from home and I need the router to be able to work and to use the Rain One upgrade, can't do that without a Router, I've logged several tickets, and even complained on the FB page, to which they respond that I must DM them and they will investigate, I understand it's not their fault, but they are a service provider and should provide a service, just how do they handle escalations, how do they prioritize these mails (from their side I must add) I mean, is their only one person handling escalation mails or how does it work, I just want feedback on a replacement, if they do, when????
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Jope you are well today, loadshedding and all?
Just want to thank you, the technician was here between 12h00 and 13h00, nicest gentleman (Mhlo) he came into the house and did the set up for us, as this was a newer and bigger router than what we were used to, thank for your patience with me, I know I wasn't the easiest person to deal with and for that I thank you. the new and improved Rain ONE is awesome for the little time we were connected (as loadshedding struck again), but I am happy and thank you thank you thank you, much appreciated.
Warm and Kind regards
Belinda Bester
Jope you are well today, loadshedding and all?
Just want to thank you, the technician was here between 12h00 and 13h00, nicest gentleman (Mhlo) he came into the house and did the set up for us, as this was a newer and bigger router than what we were used to, thank for your patience with me, I know I wasn't the easiest person to deal with and for that I thank you. the new and improved Rain ONE is awesome for the little time we were connected (as loadshedding struck again), but I am happy and thank you thank you thank you, much appreciated.
Warm and Kind regards
Belinda Bester