My rain nightmare

They actually have a good product but their service is non existent. So here is my story....on The 25th of January I decide to get a Rain 5g standard package, I was told that my router will be delivered in 3 days .the day before day 3 I call ram (their courier company)and they confirm that my delivery will take place tomorrow. The day comes and nothing is happening. I call ram again and they advise that the delivery couldn't go out and they will deliver the following day. Disappointed but I decide to double check with rain and they also promise that I will receive my delivery tomorrow. The 29th of January 2021 comes .I call ram in the morning and they lie to me and tell me that the package was out on delivery yesterday and the driver couldn't find my address because there was no company name. They advise that the delivery will take place on Monday. I then explain that I can't wait anymore and went and collected at rams industria hub(so much fo free delivery). That's not even the worst part .Today is the 12 of February and I am yet to experience 5g internet (my 3g c2ll c sim is way faster).can't even go to you tube.4 different tickets were logged for the same problem .customer service logs a ticket with their network department .the network department replies via email and tell you that you're all good only to find that nothing has changed.I call in every other day spend at least 10 minutes of my time and minutes but nothing changes .except the classic "unfortunately there is nothing we can do on our side,we have to wait for the holy network department ".but this week I got lucky .After staying on the line with customer service and demanding that the network department call me they actually did call me.spoke to lucky and after a number of activities he advised that the fault is with the router they supp**** and they will send me another router by Friday. Despite me calling in every day since monday to get an ETA on my router or lucky to call me back .NOTHING WAS DONE. IT'S FRIDAY & STILL NO OUTSIDE ROUTER NO INTERNET FOR POOR HENDRIC .So this weeks story is that they are waiting for the logistics department ,since Monday apparently. Mr Rain please be fair and give me what I paid for .it's been two weeks now. Normally I don't pay and beg but hey this is rain.I'm begging you please .send me an outside router so I can connect to the internet .Also I work hard for my money .so when I give you R700 for 4 weeks of unlimited 5g internet access .so since it's been 2 weeks without what you promised. Does that mean you have ripped me my hard earned R350 ?