My Rain 5G router has not been working

My Rain 5G router has not been working for 3 days, yet support keeps insisting that everything looks fine on their side. According to them, my router is “on” and has “good signal strength” — which is meaningless when there is no internet connection at all.

To make it worse, they suggested it could be a billing issue, but then confirmed on the same account that I was billed correctly in December. So clearly, billing is not the problem — yet they still have no solution.

Customer support just goes in circles, repeating the same scripted responses instead of actually fixing the issue. No escalation, no urgency, no accountability — just wasted time while I sit without internet for days given that I'm supposed to be working from home but I can't now.

If you need reliable service or competent support, avoid Rain 5G. Paying customers deserve better than excuse

I've had these 2 reference/case numbers '#***0, #***8' for the same thing, and when I responded to the first one I was told it was closed and I mustn't respond to any cases which I have open., What kind of support which closes tickets when a customer chases for an update? They're just useless and will bill you full amount month end