MY RAIN 5G NIGHTMARE. DON'T SUBSCRIBE TO THEM!

I have had a nightmare with Rain since last year November 2023. Please don't be fooled by their month to month and anytime cancellation policy. It's a lie. I have been trying to cancel my account for over 4 months now. What's worse is that my cancellation comes after I downgraded from the premium package to a lower package. I downgraded because I couldn't afford premium anymore. After I downgraded my package I received a new router. They promised over a call to "pause" my old account and process a cancellation. Instead of doing that, they have kept my old account running, now I have two accounts to pay. Which I can't afford. Now I have two routers in a single person apartment. With two accounts. And I have been calling daily to cancel, but they keep on referring me to the app to request a cancellation. And when I do so, it says that they will call you back. This is now my third ticket request in over three months. No call backs. You will be forced to sit with two accounts while they milk you dry. I have been following up daily, with no help. They don't even have a cancellation department that you can call directly. Please don't be ****med like I have been. Rather try trusted service providers like MTN and Vodacom. This will be my next options. I can't continue like this. I'll have to cancel both my contracts after this nightmare.