My opinion - Rain

Hi there.

This is coming a long time now and I've decided to write a renew on my experience with Rain. The 19Hours a day package is very good value for money and still remain my go to, but the 4G Uncapped package is not coming to the party, numerous times during the day from 7am to 4pm it disconnects where latency goes up 4000ms and lots of package lost.

I even went and bought a 4G booster antenna to boost my signal, that helped a lot signal wise but it still disconnects. My neighbour has the same package as me, they get around 500KB to 1.5MB downloads speeds where they claim 10MB for this package. My signal strength was 2-3 bars on my Huawei B315 router, after the booster, full signal strength but still disconnects? I do not know the level of quality of service hardware they have but it ridiculous, for a massive company they should invest in proper hardware and software for QoS.

As a Nortel / Avaya engineer I know the level of complexity they must be dealing with, but get the best QoS service available, you are losing customers.

Thank you Regards Barry