My name is Thembisa Moss, I have a contract with rain they don't practice the contract I agreed to them with, they

My name is Thembisa Moss, I have a contract with rain they don't practice the contract I agreed to them with, they. Deducted the Instalments twice a day and I call them their consultant told me I owe January and they drop the phone when I ask questions and before they used to try in my bank all the time I sent them email and they stop now I don't understand why all of a sudden and they don't give me answers when I call them for why I don't know can you please Assist Kind Regards Thembisa Moss