****** my money and treated like *******

On 1 August I paid via the website my account of R649.

In 2 August I was charged twice I. My card for R69.73 and R625.

I emailed a copy of my bank Statement to ***. I did not receive any response whatsoever.

On 4 August I was charged again for R625.

I emailed again to no avail. I called the support line where I was told again to email. Eventually the consultant told me that he was escalating my ticket and that his manager would call me back by 6PM.

6PM comes and no call. So I call back and the consultant I get connected says that she cannot help me at all and puts the phone down on me. I call back again and the consultant now tells me that my ticket is closed and I must open another ticket and restart the process. She informs me that there is no one I can speak to and I must wait for the accounts dept to deal with my case.

This has been going on for 4 days now. Rain has take R1200 from me and I have yet to receive even the slightest iota of assistance from them. In fact I am disgusted by the customer service that I have received. The lady I spoke to this evening was completely unhelpful and totally not empathetic to my case. She basically told me to F off. And I am so disappointed because the internet service itself has been exceptional! I have not had any problems whatsoever. But this is absolutely shocking.

If my case is not resolved in 24 hours i will lay a case of ***** against rain.

This is not acceptable.

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