MM
Monica M
1 reviews | Active since Mar 2025
04 Mar 2025, 20:04
MY HORROR STORY WITH RAIN INTERNET PROVIDERS
I have been one of rain's clients for the past couple of months. I would like to say that I have had a terrible experience with my network and a worse experience with their customer service center. From waiting two hours on the phone, calls being cut while waiting with MY airtime and MY data. Now the real question is who will refund the R800 airtime I have used while seeking support. Reaching out for support the past four days and I now still have no answer or feedback from RAIN. Not one phone call or email to resolve the problem. They say money can't buy happiness, but money can definitely buy a better WIFI router. Please don't think that buying cheap is a bargain because you will end up without WIFI at least one a month for 5-8 days. Rain is definitely the WORST internet provider I have ever used.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
04 Mar 2025, 20:21Hi Monica,
Thank you for bringing your query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply04 Mar 2025, 20:21
Official
Hi Monica,
Thank you for bringing your query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MM
Monica M's updateReviewer Update
05 Mar 2025, 11:22Day 5!!! Still no support from Rain.
MM
Monica M's update05 Mar 2025, 11:22
Reviewer Update
Day 5!!! Still no support from Rain.
MM
Monica M's updateReviewer Update
06 Mar 2025, 08:19Day 6 still NO INTERNET!!!
MM
Monica M's update06 Mar 2025, 08:19
Reviewer Update
Day 6 still NO INTERNET!!!
MM
Monica M's updateReviewer Update
06 Mar 2025, 21:27Another day has passed, as of now NO ONE has contacted me, and my internet remains offline. We are walking into day 7. YOU are losing clients!!
MM
Monica M's update06 Mar 2025, 21:27
Reviewer Update
Another day has passed, as of now NO ONE has contacted me, and my internet remains offline. We are walking into day 7. YOU are losing clients!!
MM
Monica M's updateReviewer Update
07 Mar 2025, 06:52Good day,
Kindly take note that you have received incorrect communication from your team. I have received NO emails and also NO phone calls!
My internet is also still not stable with a MS nothing less than 1000 to 2000. Day 7 still no network! I have told you that my device has been rebooted multiple times, it does NOT work.
Kindly take note that you have received incorrect communication from your team. I have received NO emails and also NO phone calls!
My internet is also still not stable with a MS nothing less than 1000 to 2000. Day 7 still no network! I have told you that my device has been rebooted multiple times, it does NOT work.
MM
Monica M's update07 Mar 2025, 06:52
Reviewer Update
Good day,
Kindly take note that you have received incorrect communication from your team. I have received NO emails and also NO phone calls!
My internet is also still not stable with a MS nothing less than 1000 to 2000. Day 7 still no network! I have told you that my device has been rebooted multiple times, it does NOT work.
Kindly take note that you have received incorrect communication from your team. I have received NO emails and also NO phone calls!
My internet is also still not stable with a MS nothing less than 1000 to 2000. Day 7 still no network! I have told you that my device has been rebooted multiple times, it does NOT work.
MM
Monica M's updateReviewer Update
07 Mar 2025, 08:07As per my communication with you the past couple of days, the reset has been done multiple times within the past 7 days and 5 times this morning! My ms now runs between 3000 and 4000. Either you need to send the tecnical team out or provide me with a new router if you claim that your tower has now issues surely then the router is broken.
MM
Monica M's update07 Mar 2025, 08:07
Reviewer Update
As per my communication with you the past couple of days, the reset has been done multiple times within the past 7 days and 5 times this morning! My ms now runs between 3000 and 4000. Either you need to send the tecnical team out or provide me with a new router if you claim that your tower has now issues surely then the router is broken.
MM
Monica M's updateReviewer Update
07 Mar 2025, 16:45Dear Rain,
As a business owner I will be unable to accept your apology. I have been a client with rain twice now for a couple of months and every time we get promised the moon and the stars of which a month later you fail to provide basic needs. We are now walking into day 8 without internet. I have been unable to complete invoices and statement within these couple of days meaning I lost clients. With your apology will you be providing me a refund for the days I have been off so far? For the past 7 days I TOLD you that the fault lays with rain and your towers and all you could do was to keep informing me that I needed to reset my box and that there is nothing wrong with your towers??? Your suggestions mean absolutely nothing, and you wasted a whole 7 days for trying to mislead me in thinking that me and my ability to reset my box was the problem. In the future when your clients inform you about a tecnical problem from your side kindly take them serious because this would have been dealt with 7 days ago. Also please work on your customer service because they provide absolute terrible client services.
Regards,
Montgomery
As a business owner I will be unable to accept your apology. I have been a client with rain twice now for a couple of months and every time we get promised the moon and the stars of which a month later you fail to provide basic needs. We are now walking into day 8 without internet. I have been unable to complete invoices and statement within these couple of days meaning I lost clients. With your apology will you be providing me a refund for the days I have been off so far? For the past 7 days I TOLD you that the fault lays with rain and your towers and all you could do was to keep informing me that I needed to reset my box and that there is nothing wrong with your towers??? Your suggestions mean absolutely nothing, and you wasted a whole 7 days for trying to mislead me in thinking that me and my ability to reset my box was the problem. In the future when your clients inform you about a tecnical problem from your side kindly take them serious because this would have been dealt with 7 days ago. Also please work on your customer service because they provide absolute terrible client services.
Regards,
Montgomery
MM
Monica M's update07 Mar 2025, 16:45
Reviewer Update
Dear Rain,
As a business owner I will be unable to accept your apology. I have been a client with rain twice now for a couple of months and every time we get promised the moon and the stars of which a month later you fail to provide basic needs. We are now walking into day 8 without internet. I have been unable to complete invoices and statement within these couple of days meaning I lost clients. With your apology will you be providing me a refund for the days I have been off so far? For the past 7 days I TOLD you that the fault lays with rain and your towers and all you could do was to keep informing me that I needed to reset my box and that there is nothing wrong with your towers??? Your suggestions mean absolutely nothing, and you wasted a whole 7 days for trying to mislead me in thinking that me and my ability to reset my box was the problem. In the future when your clients inform you about a tecnical problem from your side kindly take them serious because this would have been dealt with 7 days ago. Also please work on your customer service because they provide absolute terrible client services.
Regards,
Montgomery
As a business owner I will be unable to accept your apology. I have been a client with rain twice now for a couple of months and every time we get promised the moon and the stars of which a month later you fail to provide basic needs. We are now walking into day 8 without internet. I have been unable to complete invoices and statement within these couple of days meaning I lost clients. With your apology will you be providing me a refund for the days I have been off so far? For the past 7 days I TOLD you that the fault lays with rain and your towers and all you could do was to keep informing me that I needed to reset my box and that there is nothing wrong with your towers??? Your suggestions mean absolutely nothing, and you wasted a whole 7 days for trying to mislead me in thinking that me and my ability to reset my box was the problem. In the future when your clients inform you about a tecnical problem from your side kindly take them serious because this would have been dealt with 7 days ago. Also please work on your customer service because they provide absolute terrible client services.
Regards,
Montgomery
MM
Monica M's updateReviewer Update
10 Mar 2025, 08:19Today marks day 8, 9 and 10 without stable internet!!
MM
Monica M's update10 Mar 2025, 08:19
Reviewer Update
Today marks day 8, 9 and 10 without stable internet!!
MM
Monica M's updateReviewer Update
10 Mar 2025, 13:26Is there a restore time as of yet??? As it has been 10 days, so no I do not understand, and I also have no patience anymore.
MM
Monica M's update10 Mar 2025, 13:26
Reviewer Update
Is there a restore time as of yet??? As it has been 10 days, so no I do not understand, and I also have no patience anymore.
MM
Monica M's updateReviewer Update
12 Mar 2025, 15:14Dear rain,
Kindly take note that I will be returning my router tomorrow morning.
I am now on day 12 of no internet and I AM DONE WITH RAIN!
Kindly take note that I will be returning my router tomorrow morning.
I am now on day 12 of no internet and I AM DONE WITH RAIN!
MM
Monica M's update12 Mar 2025, 15:14
Reviewer Update
Dear rain,
Kindly take note that I will be returning my router tomorrow morning.
I am now on day 12 of no internet and I AM DONE WITH RAIN!
Kindly take note that I will be returning my router tomorrow morning.
I am now on day 12 of no internet and I AM DONE WITH RAIN!
MM
Monica M's updateReviewer Update
12 Mar 2025, 17:06Kindly let me know how to reboot my router as per website the router should turn off within 5-8 seconds while holding the reset button! My router does not reset after 5-8 seconds and remain off.
MM
Monica M's update12 Mar 2025, 17:06
Reviewer Update
Kindly let me know how to reboot my router as per website the router should turn off within 5-8 seconds while holding the reset button! My router does not reset after 5-8 seconds and remain off.
MM
Monica M's updateReviewer Update
12 Mar 2025, 18:42Listen you are now wasting my time!!! How many times have I told YOU that this does not work!! I will drop off my device in Kempton Park tomorrow morning. I will move to an internet provider who is willing to assist. Please ensure that my debit order is cancelled for 15th March. I hope everyone sees this review and think twice before applying for a rain router.
MM
Monica M's update12 Mar 2025, 18:42
Reviewer Update
Listen you are now wasting my time!!! How many times have I told YOU that this does not work!! I will drop off my device in Kempton Park tomorrow morning. I will move to an internet provider who is willing to assist. Please ensure that my debit order is cancelled for 15th March. I hope everyone sees this review and think twice before applying for a rain router.