My heart is bleeding

I am not pleased at all. I placed an order for a router and 5G unlimited on the 24 March. I sent an email for cancellation on the 25th of March and have been waiting for a response since. Their website makes me question the legitimacy of this company, it only mentions upgrading and billing dates, nothing is mentioned about cancellations, which I sincerely believe was deliberately omitted to frustrate us. I want my money back, R699 paid last month, I haven't received your items and I don't want them anymore, my next move will be the ombudsman. I'm really frustrated, you don't have a problem with accepting payments during the lockdown but refunding people is a problem? Please pay me back. Ive sent an email to *** and I've included my card credentials ... Order number 577481