Hellopeter
Share Your Experience
DB
DeWet B

1 reviews | Active since Nov 2014

08 May 2025, 21:15

My Disappointment with Rain's GeForce Now - It's Gone From Great to Unusable

When Rain first brought GeForce Now to South Africa, I was really happy. Finally, I could play great games without having to buy expensive computer parts. For a while, it worked really well, and I was telling all my friends about it.

But lately, something has gone very wrong. It seems like a lot more people have joined, and Rain just can't handle it. Now, when I want to play after work, I have to wait forever just to get a game going. I'm talking about waiting an hour, sometimes even two hours! This is just not okay. I work during the day, and my time to relax and play games is limited. Waiting this long makes the service completely useless for me.

What makes this even worse is that if I try to cancel my subscription, I'm told there's a huge waiting list to get back in later – maybe months, maybe even years! So, I'm stuck paying money every month for something I can't even use properly. This feels incredibly unfair and like a really bad way to treat customers.

Look, the GeForce Now technology itself is good when you actually get to play. But the way Rain is running it here in South Africa right now, with these crazy waiting times and this ridiculous waiting list to rejoin, is just not acceptable.

I'm so disappointed in how things have become. I was a big supporter of this service, but now I feel like I'm just throwing my money away. Rain needs to fix this problem with their servers and seriously rethink this unfair policy about canceling and rejoining.

If you're thinking about signing up for Rain's GeForce Now, please be aware of these serious issues. As for me, I'm stuck and very angry that I'm paying for something I can't properly enjoy. This whole situation feels like a slap in the face to loyal customers.

0
Replies (2)
Rain
Rain's reply08 May 2025, 21:43
Official
Hi DeWet,

Thank you for bringing your GeForce query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
DB
DeWet B's update08 May 2025, 21:59
Reviewer Update
Hi Rain,
Thank you for your response. However, I've already clearly outlined the issue: the waiting times to get a game going are consistently and unacceptably long, especially during peak evening hours when most people have time to play.

To answer your specific questions:
  • "Is it only taking long to get a game going?" No, it's not just a slightly longer wait. It's consistently an hour or more. Tonight is a perfect example. I attempted to start playing around 8:00 PM, and as of 9:54 PM – almost two hours later – I am still sitting here waiting for a rig. This is not an isolated incident; it's becoming the norm during evening hours.
  • "Is it a certain time of day it does this or it's a constant experience that happens all day?" While I can't speak for all hours of the day as I am working, the problem is most severe during the evenings, which is prime gaming time for many users, including myself. This makes the service effectively unusable when I actually have the time to enjoy it.

Frankly, asking if it "only" takes long misses the point. Waiting an hour or more to access a paid cloud gaming service is not a minor inconvenience; it's a fundamental failure of the service to deliver on its promise of on-demand gaming.

I am paying for a service that I cannot reliably use due to these excessive queue times. As I mentioned in my review, the fact that I am essentially locked into this unusable service due to the prohibitive waiting list to rejoin is adding significant frustration to an already disappointing experience.

I urge you to acknowledge the severity of these evening peak-time queues and provide a concrete plan for how Rain intends to address the apparent lack of server capacity to support its user base. Simply asking for more details about a problem that is clearly affecting many users isn't a solution.

Regards,
DeWet