My December nightmare

Good evening

I urgently need assistance with my wifi that has all of a sudden stopped working

1. 30th November @18:23 I received an SMS that there was an issue with the connection which the IT will resolve

2. 01 December @07:51 that the issue in my area has been resolved , the system was slow I understood given the fact that an update was done and the system will revert back to normal in no time, I counted to work however it was really a struggle.@14:21 I sent a Whatsapp because I have the number saved on my phone to advise that the issue is still not resolved the chatbot requested me to reboot the device because there was bug fixes earlier me rebooting the system will help solve the problem, I proceeded as to as instructed and problem still remained the same , I rebooted about 4x and still there was not difference the back and forth continued till around 19:11 without network and back and forth with the chatbot to no solution being provided.

3. 02 December @11:09 I sent a WhatsApp again to say I’m still experiencing issues with my network the same process again continued reboot and wait for a few minutes , your network seems to be working fine on our side I send the screenshot to show that on my phone its shows that I'm connected however nothing is happening I get a message that the there is no network, after rebooting for the 100x the a call was logged on my behalf @11:17 log number #***2 received via email. @16:33 I received a WhatsApp to say that they are aware about my issue they are working on it , @16:48 I received confirmation that the issue is resolved @22:09 I responded back with the screen shot that shows that the wifi is connected however there is a message that says no internet connection the suggestion was since there is no internet they will troubleshoot another chatbot Arin the specialist told me to signal strength is ok with minor alarms I should reboot switch it off and wait a few minutes my issue should be resolved, I did the same process as the one I was doing with Sam reboot wait try again but nothing changed the back and forth continued till 22:17 Arin said a call will be logged but I didn’t receive a ticket for that call logged.

4. 03 December I haven’t received an updated regarding my call via email or WhatsApp , I work from home I can’t afford to not have internet as I’m constantly in meetings so I decided to take my wifi with me to 3 different places to see maybe the issue is my area still the wifi failed to work, however when you check the wifi has a full bar of network but nothing is happening. Mind you I don’t only work on my laptop I have additional equipment that I use to make sure that I work effectively so today I had to carry all my equipment with me so I can find a place : 1. That can accommodate the equipment 2. Make sure the place is safe as the equipment is expensive 3. Make sure I’m able to handle all my meetings professionally considering the environment I was in , the back and forth with equipment is not be safe for me to be travelling with all this equipment and unfortunately I’m unable to fulfil my duties if I don’t have all my equipment with me

5.We know the situation with load-shedding in South Africa , the place that was safe for me to work that could accommodate my equipment was then affected by loadshedding they didn’t have a backup plan I had to miss my important meeting with a major stakeholder the embarrassment because i couldn’t proceed as I had to share some data with the client I couldn’t proceed which messed up the whole presentation , I made sure that I have back at home for such reason in a case of load shedding I’m able to work, bu Rain decided to take me out of my home so I can work elsewhere and be left stranded in a cases of load shedding and I can’t just work anywhere as its crucial that the environment is safe which is important.

6.Rain is the 1st debit over that goes off my account every month with fail , I’m paying R625 for something that doesn’t work, no assistance whatsoever it would have made business sense for the call to be escalated to someone who can assist seeing that the same client is always sending WhatsApp messages about the same thing, are you telling me no one is monitoring this WhatsApp to check if the issue was resolved , or at least respond via email and update me about the issue, I’m sitting here writing typing this email thinking where should I go and work tomorrow what if load shedding happens I will loose another project because I failed to show up for my meeting?

7. This needs to be resolved as soon as possible if you feel there is an issue with this router a new router should be provided so I can proceed and work professionally like how you would when you closing a deal, I’m paying for this service and I have never missed a payment so I expect the same results as how you would debit my money and expect funds to be available in my bank account. Should this not be resolved by Friday 05 December 2025 latest consider my contract with you withdrawn as I can’t be inconvenienced for a service that I pay for , I will close the account look for a better supplier that will take me seriously knowing that I also have a job to do and it has to be done professionally all the time not this back and forth that you are making me do with equipment risking my life trying to find a place where I can work.

All communication is available on the Whatapp chat

Looking forward to your response

Regards Tumi

Good evening

I urgently need assistance with my wifi that has all of a sudden stopped working

1. 30th November @18:23 I received an SMS that there was an issue with the connection which the IT will resolve

2. 01 December @07:51 that the issue in my area has been resolved , the system was slow I understood given the fact that an update was done and the system will revert back to normal in no time, I counted to work however it was really a struggle.@14:21 I sent a Whatsapp because I have the number saved on my phone to advise that the issue is still not resolved the chatbot requested me to reboot the device because there was bug fixes earlier me rebooting the system will help solve the problem, I proceeded as to as instructed and problem still remained the same , I rebooted about 4x and still there was not difference the back and forth continued till around 19:11 without network and back and forth with the chatbot to no solution being provided.

3. 02 December @11:09 I sent a WhatsApp again to say I’m still experiencing issues with my network the same process again continued reboot and wait for a few minutes , your network seems to be working fine on our side I send the screenshot to show that on my phone its shows that I'm connected however nothing is happening I get a message that the there is no network, after rebooting for the 100x the a call was logged on my behalf @11:17 log number #***2 received via email. @16:33 I received a WhatsApp to say that they are aware about my issue they are working on it , @16:48 I received confirmation that the issue is resolved @22:09 I responded back with the screen shot that shows that the wifi is connected however there is a message that says no internet connection the suggestion was since there is no internet they will troubleshoot another chatbot Arin the specialist told me to signal strength is ok with minor alarms I should reboot switch it off and wait a few minutes my issue should be resolved, I did the same process as the one I was doing with Sam reboot wait try again but nothing changed the back and forth continued till 22:17 Arin said a call will be logged but I didn’t receive a ticket for that call logged.

4. 03 December I haven’t received an updated regarding my call via email or WhatsApp , I work from home I can’t afford to not have internet as I’m constantly in meetings so I decided to take my wifi with me to 3 different places to see maybe the issue is my area still the wifi failed to work, however when you check the wifi has a full bar of network but nothing is happening. Mind you I don’t only work on my laptop I have additional equipment that I use to make sure that I work effectively so today I had to carry all my equipment with me so I can find a place : 1. That can accommodate the equipment 2. Make sure the place is safe as the equipment is expensive 3. Make sure I’m able to handle all my meetings professionally considering the environment I was in , the back and forth with equipment is not be safe for me to be travelling with all this equipment and unfortunately I’m unable to fulfil my duties if I don’t have all my equipment with me

5.We know the situation with load-shedding in South Africa , the place that was safe for me to work that could accommodate my equipment was then affected by loadshedding they didn’t have a backup plan I had to miss my important meeting with a major stakeholder the embarrassment because i couldn’t proceed as I had to share some data with the client I couldn’t proceed which messed up the whole presentation , I made sure that I have back at home for such reason in a case of load shedding I’m able to work, bu Rain decided to take me out of my home so I can work elsewhere and be left stranded in a cases of load shedding and I can’t just work anywhere as its crucial that the environment is safe which is important.

6.Rain is the 1st debit over that goes off my account every month with fail , I’m paying R625 for something that doesn’t work, no assistance whatsoever it would have made business sense for the call to be escalated to someone who can assist seeing that the same client is always sending WhatsApp messages about the same thing, are you telling me no one is monitoring this WhatsApp to check if the issue was resolved , or at least respond via email and update me about the issue, I’m sitting here writing typing this email thinking where should I go and work tomorrow what if load shedding happens I will loose another project because I failed to show up for my meeting?

7. This needs to be resolved as soon as possible if you feel there is an issue with this router a new router should be provided so I can proceed and work professionally like how you would when you closing a deal, I’m paying for this service and I have never missed a payment so I expect the same results as how you would debit my money and expect funds to be available in my bank account. Should this not be resolved by Friday 05 December 2025 latest consider my contract with you withdrawn as I can’t be inconvenienced for a service that I pay for , I will close the account look for a better supplier that will take me seriously knowing that I also have a job to do and it has to be done professionally all the time not this back and forth that you are making me do with equipment risking my life trying to find a place where I can work.

All communication is available on the Whatapp chat