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Shaakiera S

1 reviews | Active since Jun 2019

06 Aug 2020, 10:35

My debit has not been taken urgent

i am waiting for someone to call me . my email *** its been a week my billing was for 1 august but nothing went off. If my service is disconnected o will cancel . we can't keep having problems getting in touch with customer care. Its ridiculous .

0
Replies (5)
Rain
Rain's reply06 Aug 2020, 10:45
Official
Hi Shaakiera

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima
SS
Shaakiera S's update06 Aug 2020, 10:52
Reviewer Update
Hi Fatima. I have already logged a ticket its been 3 days . my wifi is off . this is affecting my work . no one calls back . I don't understand why there is no customer care call center at a network provider . everyone can work remotely why not u . please explain how the billing works . coz my network keeps going off
SS
Shaakiera S's update06 Aug 2020, 10:52
Reviewer Update
I'm so tired of these automated responses u can't even imagin
SS
Shaakiera S's update06 Aug 2020, 10:54
Reviewer Update
My cell number *** call me urgently
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Shaakiera S's update06 Aug 2020, 14:01
Reviewer Update
Thank you themba of rain for calling and clarifying the billing for me much appreciated