SM
Sbusiso M
1 reviews | Active since Mar 2023
29 Mar 2023, 15:34
My billing date still has not changed despite complaining
Hello once again. I am still disgruntled.My billing details havent yet been updated. I specifically asked to be billed on the 25th of every month. However the app still reflects 15th of every month, Which simply means when i pay on month end like I did yesterday on the 28th. I have connection for two weeks which im getting ******. May you please rectify the app. I can not be paying 529rands for two weeks of connection.
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Replies (6)0
Replies (6)
Rain's replyOfficial
29 Mar 2023, 15:51Hi Thulani
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply29 Mar 2023, 15:51
Official
Hi Thulani
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
SM
Sbusiso M's updateReviewer Update
29 Mar 2023, 15:56Please change my billing date to the 25th of every month. I really enjoy the service you are providing. The 15th is not practical for me. If you view my paying pattern since i started its around that date. Please rectify this on the app. Thank you once more for the prompt response.
SM
Sbusiso M's update29 Mar 2023, 15:56
Reviewer Update
Please change my billing date to the 25th of every month. I really enjoy the service you are providing. The 15th is not practical for me. If you view my paying pattern since i started its around that date. Please rectify this on the app. Thank you once more for the prompt response.
SM
Sbusiso M's updateReviewer Update
29 Mar 2023, 16:07So by saying that what does it mean? I paid yesterday the 28 of March? Does that mean i get cut off on the 1st of April. Please put some clarity on that.
SM
Sbusiso M's update29 Mar 2023, 16:07
Reviewer Update
So by saying that what does it mean? I paid yesterday the 28 of March? Does that mean i get cut off on the 1st of April. Please put some clarity on that.
SM
Sbusiso M's updateReviewer Update
29 Mar 2023, 16:21But along the way in March after i was cut off. There is no honesty in your service. I think i will take my hard earned money elsewhere. Little as it may be to you, i think it will be best to withdraw my subscription to you. Please go back to my statements since i started. It does not make sense all. I feel I am being ******.
SM
Sbusiso M's update29 Mar 2023, 16:21
Reviewer Update
But along the way in March after i was cut off. There is no honesty in your service. I think i will take my hard earned money elsewhere. Little as it may be to you, i think it will be best to withdraw my subscription to you. Please go back to my statements since i started. It does not make sense all. I feel I am being ******.
SM
Sbusiso M's updateReviewer Update
29 Mar 2023, 16:22Honestly im being **********.
SM
Sbusiso M's update29 Mar 2023, 16:22
Reviewer Update
Honestly im being **********.
SM
Sbusiso M's updateReviewer Update
29 Mar 2023, 17:04Lets go back to my invoice and put clarity to this. For starters as you claimed inpaif for march yesterday. Why then did you cut me off along the way? These are questions i need answers to. Go through my invoices please
SM
Sbusiso M's update29 Mar 2023, 17:04
Reviewer Update
Lets go back to my invoice and put clarity to this. For starters as you claimed inpaif for march yesterday. Why then did you cut me off along the way? These are questions i need answers to. Go through my invoices please