My bank basically told me that I've been played - R 958 and no data!

I have waited over 2 months for a clearly agreed upon refund from RAIN, and received absolutely feathers!

At the beginning of October, I pre-collected a RAIN sim card at my local Clicks store, and in attempting to get it RICA'd, I paid up TWICE to get to the point where it said insert sim into phone and "Click this Link" after which absolutely nothing happened - no SMS - Zero!

I notified Rain that I had erred, and requested a refund for the 1st transaction - Crickets from their non existent Service Department.

It turns out that that part of the setup was defective at the time, but upon closer examination I determined that the connection was only varying between 1 and 0 bars signal strength on my phone. I immediately sent them a 2nd request for a full refund of both amounts pointing out that my main reason for the connection would be for gaming.

My first reply from the mythical service department was on the 13th October, in which they agreed to the refund, but explained that it would take about 10 working days. On 23 October I raised the issue with them to which they rep**** that I would need to send my bank statement in order to prove that I had not been refunded.

I reluctantly comp**** - they agreed that the refund was still due, and requested that I supply my banking details so that I could be refunded by EFT.

STILL NOTHING!!!!

I visited my bank branch in order to check whether they could claw back the funds, and it was explained that I had been played, Their delays had taken it over the 30 day mark, after which it is very difficult for them to action anything. (please note that I would have to pay in a further R350 to pursue this claim)

The bank actually suggested that I post on Hellopeter

I will happily post the entire email chain if requested to.

I did post this helpful suggestion though - that is when I was still under the mistaken impression that I would get my money back. ------------------------------------------------------------------------------------ Hopefully your systems get better in the near future.

Your Website needs to be Set Up so that the cards collected locally, in which you have minimal expenses invested, can be taken to the RICA stage, and perhaps a 1 week trial period at a pro-rata rate R 75 or R 125 for example.

If the prospective client finds that the system runs well, they will continue to subscribe, if it doesn't run well, they won't be as aggro to get better results, and your Customer Service department will not be overrun.