My account wasn't closed when I asked.

Hi Rain,

I think the mistake is from your side. For November and December 2022 I paid. I have even verified with my bank statement.

For instance in November 2023 the payment went through on the 25th of November. I'm happy to share my bank statement with you to checkfor yourselves.

Kind regards,
Mxolisi

I meant that for November 2022 the payment went through on the 25th of November 2022.

In October it was on the 27th of October 2022.

Hi Rain,

Please also remember that I didn't choose or dictate for myself to pay the R369.50 by myself, but this is what I was told by Rain and it wasn't a manual payment but a debit order as well.

So I believe that if there were any other funds I owed during my cancelation period, I would have known during that period. Whichever outstanding amount would've been added into the R369.50 and be debited as a sum. But there was nothing more than this, not that you forgot to add it or what but because that was indeed the only amount I was supposed to pay.

It doesn't make sense to reach out a year later and say I have outstanding fees, also the way you are trying to explain how did we end up with the amounts that you claim I'm owing doesn't add up, I was on a R699 monthly plan.

I hope this will help you all see the mistakes you've made here. Please fix the mistake and close the account.

Kind regards,
Mxolisi

Hi rain,

Even on the website portal, my payment history is there it appears that I made payments for the periods you claim that I didn't pay for just the way it appears on my bank statement.

At this point I feel ****** because your numbers are not adding up and you keep diverting from the facts I bring on the table.

It's okay you've ****med me successfully, l have payed the R1080,50 just now on the app.

Please close the account and send me a paidup letter or something stating that the acvount is closed ASAP .

Kind Regards,
Mxolisi

No matter how you try to twist this whole thing, the fact is if I ever owed any funds I would have known before paying the R369.50 not a year later.

This is a **** your numbers don't even add up to your claims but it's fine I paid the money you demanded please close the account and send a letter.

Hi rain,
Please close the account and send a letter stating the closure of the account.

Kind regards

Hi rain,

Thank you, I will be awaiting the response with the attachment.

Kind Regards,
Mxolisi

Hi rain,

I would like to do a follow up regarding the deletion of my profile/account as a customer from your databases.

It's almost over a full week now.

Kind regards,
Mxolisi

Hi rain,

Okay thank you, there's one more thing missing. I would like to receive an email with an attachment stating that the account has been destroyed.

This way I'll rest assured.

Kind regards,
Mxolisi

Hi rain,

Okay, although I have not received the email. I will provide you with my correct email address privately.

Kind regards,
Mxolisi

Hi rain,

Then why lie and say the account is deleted and you sent the email??

I can still login to the account, which shouldn't happen once the deletion is complete.

Just delete the account and send the letter to the provided address.

Kind regards,
Mxolisi

Hi rain,

I have still not received any letter stating that the accoun is closed from you and the account is till active but you said it's closed.

This morning I received a call from Nu debt saying I owe fees but I have paid you people. Please make sure that you update them as well this is now a harassment for me.

Kind regards