My account is upto date

I am furiously upset with rain, this is the second time writing to you Peter in a space of two weeks. Rain has disconnected my network, I called the rain support yesterday twice the consultant and team leader confirmed that my account is upto date the mistake was on their side they should reconnect within an hour but nothing has been done until now. This is so frustrating to be dealing with Rain poor service at all cost. One of their consultant mentions that I need to pay R50 for reconnecting, tell you what am not going to pay it because the mistake was made by rain not me. I confirmed on this platform that my debit order date is the 25th don't why after the refund someone went to change it to the 1st. I work from home and now am unable to work. Hello Peter pls help my account is upto I need to be reconnected.