Muriel Mano unable to provide requested support

Item: Rain
Rating: 1
Author: Ursula C

I received my Rain SIM card for use in my cellphone and requested andriod specific instructions on activation from Muriel Mano. The SIM card was received on 8 June and to date with no less than three emails requesting specific instructions and providing screenshots of my phone, has yet to be responded to, each time I receive a response Muriel Mano sends me the same generic instructions and I am still not able to access the internet. How is this considered "support" if 10 days later I still have no service?

Helpful (0)

Replies (2)

Rain's replyOfficial

28 Jun 2020, 14:15

Hi Ursula

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima

Rain's reply28 Jun 2020, 14:15

Official

Ursula C's updateReviewer Update

28 Jun 2020, 16:41

Fattima, you will note that my complaint was dated 18 June, the mere fact that it has taken 10 business days for you to revert is an indication of the poor service. This has since been resolved.

Ursula C's update28 Jun 2020, 16:41

Reviewer Update

Fattima, you will note that my complaint was dated 18 June, the mere fact that it has taken 10 business days for you to revert is an indication of the poor service. This has since been resolved.