Multiple complaints

I rebooted my device again. Still no internet connection, when I log into the router via IP address it says network broken. Can someone please explain to me why this is a persistent problem with your Rain network? If you go back on my reviews you will see this is a constant problem. Why can't it be resolved??

I tested the sim in a device (previously used without any problems) because your client service provider argued with me and told me that my router is broken that's why I have no signal after tryingto explain the situationand what happened previous times and she cut me off every single time. VERY UNPROFESSIONAL!! The Sim is back in the original Rain router, no network in either the routers. Please resolve this problem and I'm also expecting a discount for the time I've been without your service.

Second day without rain network, no feedback or follow up from rain. When are you going to sort out my network??

No light goes red permanently. Only the bottom 2 lights are white. The 4G light sometimes goes red for a second or 2 and then goes away again. There is no permanent light on the 4G or 5G

On day no. 3 with no network from rain on my Rain One router. No assistance or explanation from Rain as to why there is no network, doesn't sound like they want to send someone to their site to check on what's going on. Their customer service is extremely poor especially since this is something that happens every 3 or 4 months and they know about it and never fix the actual problem.

How was it determined that the Sim is the problem as I have not had any communication with any technician on your side.

So yesterday somewhere my rain one just started working again. How is this possible if a simswap was done and also if you confirmed that my Sim is the reason I dont get network?

Also now the courier people delivered my package but it's a normal 4G simcard while the problem is on the rain one 5G... so please explain to me how this mistake was made??

Still waiting on a response for why the wrong Sim was sent and also when this problem will be solved? As I explained to the woman working at your customer service that this is a regular occurrence. The network is down for 4 to 7 days and then somehow miraculously just switches on again. All this while the router is standing where it was when the network went down. So the problem is not on my side and I would like for you to sort this issue out as this is a service that I'm paying for. Also I want to know how you're going to discount me for the days that I've been without network?? I refuse to pay for a service that was not delivered.