Multiple charges on my profile after reporting sim ******.

My phone was grabbed out of our vehicle on 4th March, i reported the sim as ****** to Rain same day, as i did with cellphone service provider and my banking. All other simcards and banking apps were blocked, however I just discovered that Rain has no cancellation or deactivation or suspension safety measures in place when theft is reported. I was never advised that that sim card will remain active and open until such a time as i receive or collect a new one. Its shocking that i am not even able to temporarily remove my card from their system, when i cannot even use their system without paying in advance, there is no risk of arrears to them.

In total, R700 was processed via their platform, and i was politely told that i compromised my own card when i lost my phone. The audacity of the agent who phoned me today was enough to make my blood boil. As traumatic as it is, ur agents have no sympathy and empathy, you have no safety measures in place to protect ur clients sensitive info. Even after i asked to have my card removed, which again was never indicated that it cannot be done, i was hit with 9 attempts after 1am to process data purchases on via ur platform. I have to fit the bill for the failed attempts and i had to fit the bill to cancel my card and have it replaced. All costs incurred by me for ur platform thats just open for anyone to do whatever they want.

Next point of call will be NCC and Icasa as u fail ur subscribers everyday when u operate a system without safety measure or even suspension protocol during theft.

At this point, i will be cancelling my service, as this platform cannot be trusted and all u get from them is that you're too blame for theft.