Mrs

I have problems with rain . You will request call back no one will call you .and spend R100 airtime to speak to consultant and it's seems they don't know what they are doing. I updated my payment date and the lady confirmed that it's done right. So come 25th rain deduct the amount from my account which is nothing there. Call customer service spoke to supervisor he advised that he will resolve the issue I have to call on the first which is the date that I want debit order to go through. This is bull****. I called them again this afternoon to advised about the payment that's I see on my bills everyone don't know what's happening on the account you need to explain from the biggining until airtime run off and they don't bother to call you back .the manager can't not able to navigate all calls I have been making since this issue started .very bad customer service they are not helpful at all