VH
Vusi H

1 reviews | Active since Dec 2018

29 Jan 2024, 20:47

Mr Vusimuzi

I'm very upset 😡 😒 with the kind of service I received with Rain I took up a router late last year November they debited me without even used the data I didn't complain. Fast forward the whole of December I didn't have signal they billed me whereas they said they won't because the fault is was with them. I requested the cancelation by March they didn't do I never paid from April mind you they billed me for the two months when they were not supposed to do. They came collected their router they claiming I'm owing them one month service and they keep making trying to debit my account and making my account to stay on minus monthly yet they can't communicate via phone call and resolve the issue I'm the one wasting my airtime to call them it's over a year now. Their customer service is pathetic and so with service center very useless and arrogant no one knows anything at Rain I'm so disappointed 😞 😢

0
Replies (7)
Rain
Rain's reply30 Jan 2024, 08:14
Official
Hi, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain. 
VH
Vusi H's update30 Jan 2024, 16:39
Reviewer Update
Surely you answering without reading what I texted here what about the December month that you ***** me? Talking about T's and C's when it benefits you how dare you? For the record you don't just call you make appointment if you really wanted to call me you were going to do that the whole day until you find me not one unattended call you come here as there's something you doing.
VH
Vusi H's update02 Feb 2024, 10:39
Reviewer Update
I'm expecting your call at 13h00 as you still trying to debit my account giving me unnecessary costs I guess you can count those costs they now over what you trying to recover from me in simple terms you owe me.
Rain
Rain's reply05 Feb 2024, 12:23
Official
Hi 

Thank you for taking our call. Your billing has been duly amended and your account is in good standing with us and no further debits will be facilitated.

Regards,
rain.
VH
Vusi H's update05 Feb 2024, 12:37
Reviewer Update
We couldn't find a solution because there's no one can make decisions at Rain you only wasted my time to call me that you as Rain don't have solutions for your customers
VH
Vusi H's update05 Feb 2024, 13:45
Reviewer Update
Thanks for that I appreciate it
Rain
Rain's reply05 Feb 2024, 14:15
Official
Hi 

We're glad to have been of assistance and providing you with a positive experience.

Regards,
rain.