Mr P

I have been using rain for over 4years

Rain adverti*****ts is "its not a contract but pay as you go"

So as far as I know that's like prepaid data so because I have fiber at home I thought let me get the 19hour Sim for R260 and it will help when am on the road or when the network is down at home and for years it has helped

There was times I blocked Rain from deducting money from my account because I was home 90% of the time and when I really needed it , I would pay and activate the account and they would only charge me the R260 amount because it was a prepaid account

So in October or November the sim card was giving me problems, it would work sometimes and sometimes it wouldn't and I only realize this when I change router's that it was the sim that was the problem so I threw it away and said to myself "ill get another when I need it"

So in April I went online so I can pay the outstanding R260 and when I saw my account was now at R1100 for a product that is a "Prepaid" and a product that hasn't been "Used For Months" and a "Broke Sim Card" so I called them first thing and what the sweet Call center agent said "sorry sir but you need to pay that R1100 so your account can be activated and we can send you , your new Sim Card"

So I asked how are you charging me for a prepaid account and isn't Rain "Pay as you go" then she agreed yes it is but "it is a contract or she called it something else but it's like a contract with customers who have been with them for years" but I never signed anything or gave permission to be on a contract and again isn't Rain's main selling point "Prepaid" so she told me "I should have called or told them to stop my account so they don't charge me" again for years I have been doing this and Rain hasn't once kept the account going

The main question I have is "why you charging me for a product I haven't used , a product that was broken and why you putting me on a contract with out my direct permission"