Mr. MA Bailey

Item: Rain
Rating: 2
Author: Mogamad B

I have been struggling to get the service I'm paying for. It's been more than a week called about 5 or 6 times to have this query attended by the Rain call centre staff. My contract with Rain is for their home Uncapped 60mbps speed. I currently getting 7.8 to 22mbps. So this impacts the entire household with our electronic devices. It's been a frustrating time getting the proper assistance from Rain.

Helpful (0)

Replies (2)

Rain's replyOfficial

15 Apr 2024, 19:51

Hi Mogamad A.

Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide you with feedback.

Regards,
Rain

Rain's reply15 Apr 2024, 19:51

Official

Mogamad B's updateReviewer Update

15 Apr 2024, 20:40

Follow up with your call centre staff all the above protocols has been done several times and still not working properly.
My current network speeds is 7.2mbps and I've paid for 60mbps.
Either sort your faulty tower or replace my Sim card and network modem

Mogamad B's update15 Apr 2024, 20:40

Reviewer Update