Hellopeter
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JM
Jacky M

1 reviews | Active since Feb 2019

12 Feb 2021, 10:22

MR

I bought a month to month with Rain, delivered sim with Ram no connection. Took it to my neighbor who recommended rain, nothing still. Called the call center, they said I should wait 24 hrs for sim activation. Called next day, they told me their escalating. Still waiting for that email and call from escalation department. I guess as they always say cheap is expensive.

0
Replies (5)
Rain
Rain's reply12 Feb 2021, 11:23
Official
Good morning Sinakho

We are currently busy with a system upgrade that is what's causing the delay of your sim card activation. Because of this, your Simcard activation is delayed for a short while. Our teams are working as fast as they can to resolve the issue. 

Sorry for the inconvenience.

Kind Regards 
Mosa 
JM
Jacky M's update12 Feb 2021, 11:32
Reviewer Update
I guess this is not address to me as the name is incorrect, let me communicate with my ref maybe it will be better. My references number is *** on the help desk, will wait your reply.
JM
Jacky M's update12 Feb 2021, 12:54
Reviewer Update
any update Ref : number is *** ,still no sim activation

JM
Jacky M's update12 Feb 2021, 13:52
Reviewer Update
Can someone advise me how to cancel Rain .I can't stay two days without connection and no response from this company. All what their good at is 'wait 24 hrs or it has been escalated, or the agent will call you with no care in the world. I'm done.


JM
Jacky M's update12 Feb 2021, 14:18
Reviewer Update
done with cancelation ***.I will go to another service provider.