Mr

I have ordered my Rain 5G router and it was delivered promptly 21/01/2020. I read the instructions and it stated to point the unit in the direction of the blue ball (https://optimiser.rain.co.za/) on the map which I did. Could not activate the 5G. I had a discussion with the first online support operator who told me to move the router to a window facing in the direction of the ball as per Rain https://optimiser.rain.co.za/ Still no joy. I the decided to mount the unit on the roof ±1.5m above the highest point of the roof I could still only achieve 100mbs rarely. I again went back to Rain, the second online support operator and asked for assistance. She asked me to log onto the router setup page and take snap shots which I sent to her. As soon as she noticed that I cannot select between 2.4hz and 5hz she referred the issue to the rain technical team. I must contact Rain the following day. As it is, I followed up the next day with the rain online support operator and guess what the issue is still with there technical team. The operator send me the following "What i can do for you is get a technician to come and assist." I rep**** "When can he do that and who's cost?" The operator rep**** "Its on our cost you won’t pay anything". I rep**** “and when will he be able to come out. I have gone beyond the pointing it in the direction as the first operator explained to me. I have installed it on the roof.". Then the operator left the conversation "Wayne Kona was disconnected and has left the chat". I tried to call Rain. Call was not answered. So where am I know with Rain 5G? It is now the 4th of February 2020 This reeks of poor service. Be warned it is not a plug and play exercise.