KT
Kwena T

1 reviews | Active since Mar 2018

10 Jun 2022, 15:32

Mr

I call Rain Wifi on Saturday, 4th June to help me with my Wifi connection as the message was say "Connected without Internet" and I was told by the support centre that they are looking at the matter and they will come back to me, but no one did. I call them on Sunday, 5th June and they told me that their have escalated the matter to their Technician and they will call me. Now it has been five day without the internet and no one has called me???? I call Rain Support now and they tell me that I should wait for anther two to three days for a technician to come through and assist. This is no un-callful for Rain is doing to their customers, I have lost lots of money as I sometime work from home, had to traveling to a place were I can get internet and that's money and petrol, But I pay Rain every month to provide me with the service. Rain Please Fix My Internet As I Don't Own You Any Installment, I have lost a lot of revenues because of you.

I NOT HAPPY ABOUT RAIN SERVICE. SOMEONE PLEASE DO SOMETHING ABOUT THIS MATTER - THIS MEANS I WON'T HAVE INTERNET FOR 10 DAYS IN A MONTH BUT I'M PAYING RAIN FULL AMOUNT AT THE END OF EACH MONTH. THAT'S NOT FAIR, I NEED THE 10 DAYS CASH BACK.......

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Replies (3)
Rain
Rain's reply10 Jun 2022, 15:37
Official
Hi Kwena 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
KT
Kwena T's update10 Jun 2022, 16:37
Reviewer Update
Now I was told to wait for Monday, 13th June for the Technician to come to my house and fix the router.

Who can Help me then....????
KT
Kwena T's update10 Jun 2022, 16:39
Reviewer Update
Is three days from now, that means I will be without internet for 11 days, that's really not fair.....