MOST TERRIBLE SERVICE FROM RAIN MOBILE

An absolute disaster Company to deal with very very pathectic service I have requested a refund June 2018 where they informed customers that due to the delay in delivery of the Sim Cards that they will refund all their Customers money Back, it is till today that the refund is not processed Mr Willem Roos CEO of Rain must jack up his finance department as well as Customer Services Sandile Madlala in the Customer Department is just keep on saying that he is working on the issue my refund is not processed one of the ladies from the Customer Care even called me and said I should provide my banking details on the phone and that she will refund the money absolutely horrible service Re: June is on us Muhammed Mangera rain Customer Support ********** ********** ********** 28

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From: Sandile Madlala (rain Customer Support) ********** Sent: Tuesday, August 21, 2018 5:26:24 PM To: Muhammed Mangera Subject: Re: June is on us ##- Please type your reply above this line -## Sandile Madlala (rain)

Aug 21, 17:26 SAST

Hi Muhammed,

You can forward the last 4 digits, it will be sufficient

Thanks,

Sandile Madlala

Muhammed Mangera

Aug 21, 16:47 SAST

I will give you my visa nr over the phone please call ********** 321

Sent from my Huawei Mobile

-------- Original Message -------- Subject: 75581 | Re: June is on us From: "Sandile Madlala (rain Customer Support)" To: Muhammed Mangera CC:

Sandile Madlala (rain)

Aug 21, 16:42 SAST

Hi Muhammed,

Thank you for contacting rain,

I have just received feedback regarding the refund,

The accounts department is experiencing challenges doing the refund as the bank card you are using does not support the service, They ask that you put in a different bank card that allows for such a service to be possible.

Thanks,

Sandile Madlala

Sandile Madlala (rain)

Aug 20, 15:22 SAST

Hi Muhammed,

Thank you for contacting rain,

We have referred the query to our accounts department and will provide feedback as soon as we receive a response.

Our apologies for the inconvenience and thank you for your patience

Thanks,

Sandile Madlala

Muhammed Mangera

Aug 20, 15:22 SAST

PLEASE USE MY ID TO ACCESS THE BANK STATEMENT ********** 019083

MUHAMMED MANGERA

Disclaimer

Any views or opinions in this message are those of the author and do not necessarily represent Rain (Pty) Ltd (Rain). No reliance may be placed on this message without written confirmation of its contents from an authorised representative. The information contained in this communication from the sender is confidential and privileged. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********. If you receive this email in error, please notify the sender immediately.

Attachment(s) bidvest June 2018.pdf bidvest July 2018.pdf bidvest AUG 2018.pdf Muhammed Mangera

Aug 20, 14:37 SAST

Hi on the 9.06.2018 you guys debited me R120.00 I did not receive the refund its the 20.08.2018 and still nothing

Regards

MUHAMMED MANGERA ********** 995

Disclaimer

Any views or opinions in this message are those of the author and do not necessarily represent Rain (Pty) Ltd (Rain). No reliance may be placed on this message without written confirmation of its contents from an authorised representative. The information contained in this communication from the sender is confidential and privileged. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********. If you receive this email in error, please notify the sender immediately.

Attachment(s) bidvest June 2018.pdf bidvest July 2018.pdf bidvest AUG 2018.pdf Sandile Madlala (rain)

Aug 20, 11:53 SAST

Hi Muhammed,

Thank you for contacting rain,

we do apologize for the delay,

Can you please send us proof of non-payment (bank statement of 3 months) so that we can escalate the issue

Thanks,

Sandile Madlala

Muhammed Mangera

Aug 20, 11:01 SAST

Good day I have still not received my refund what's going on

Sent from my Huawei Mobile

-------- Original Message -------- Subject: June is on us From: rain To: MUHAMMED CC:

Hi MUHAMMED,

Thanks for being one of the first to join rain. As you know, we've experienced a few problems due to an overwhelming response to our offer, but we'd like to make it up to you. Your SIM and delivery fee, of R120, will be refunded (within 10 working days) and your data usage for June is on us. This means that you can enjoy free unlimited data in June and your free unlimited data days will only kick in from 1 July.

Thanks for understanding,

rain

Email: **********

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