BZ
Bulelwa Z
1 reviews | Active since Jun 2022
23 Jun 2022, 16:17
Most shocking service
The service is shocking to say the least, I was debited incorrectly after cancellation in May and I’m still waiting for my refund. They keep promising to call me with feedback within 2-24 hrs not once has this happened. I have to keep calling to follow up. I was told Thandeka the team leader would call me on 21/06- no call received. I even emailed the team leader on 22/06 to follow up- no response.
People (rain staff) need to stop promising to give feedback when they know they won’t, it’s frustrating. I’m sure I’ve spoken to almost 5 people and their response is the same, we will escalate and give feedback- absolute lies. I just want my money and want nothing to do with RAIN
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
23 Jun 2022, 16:34Hi Bulelwa
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply23 Jun 2022, 16:34
Official
Hi Bulelwa
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
BZ
Bulelwa Z's updateReviewer Update
23 Jun 2022, 17:32I was told by the consultant that assisted me with the cancellation that I’d be charged prorata because I cancelled on the 16th May not the full fee. I also requested a recording of that call and I haven’t received it
BZ
Bulelwa Z's update23 Jun 2022, 17:32
Reviewer Update
I was told by the consultant that assisted me with the cancellation that I’d be charged prorata because I cancelled on the 16th May not the full fee. I also requested a recording of that call and I haven’t received it
BZ
Bulelwa Z's updateReviewer Update
23 Jun 2022, 18:58Please send me the recordings as requested
BZ
Bulelwa Z's update23 Jun 2022, 18:58
Reviewer Update
Please send me the recordings as requested
BZ
Bulelwa Z's updateReviewer Update
01 Jul 2022, 13:41I’m still waiting for feedback, it’s been a week now and AGAIN I’m the one following up, no one has the decency to give me an update. I’m not sure which platform I need to use so that I’m taken seriously
BZ
Bulelwa Z's update01 Jul 2022, 13:41
Reviewer Update
I’m still waiting for feedback, it’s been a week now and AGAIN I’m the one following up, no one has the decency to give me an update. I’m not sure which platform I need to use so that I’m taken seriously
BZ
Bulelwa Z's updateReviewer Update
19 Jul 2022, 10:37Today is the 18th. I still haven’t received feedback
BZ
Bulelwa Z's update19 Jul 2022, 10:37
Reviewer Update
Today is the 18th. I still haven’t received feedback
BZ
Bulelwa Z's updateReviewer Update
19 Jul 2022, 15:27This is truly the worst service I’ve ever received. So when was it processed? Is 7 to 10 working days or just normal days ?
BZ
Bulelwa Z's update19 Jul 2022, 15:27
Reviewer Update
This is truly the worst service I’ve ever received. So when was it processed? Is 7 to 10 working days or just normal days ?
BZ
Bulelwa Z's updateReviewer Update
19 Jul 2022, 15:28I’m still waiting for phone recordings that I requested
BZ
Bulelwa Z's update19 Jul 2022, 15:28
Reviewer Update
I’m still waiting for phone recordings that I requested