Most shocking and Disappointing service - 5G is false advertising

This has been the most disappointing journey of our lives. We received our router on 1 August and tried to contact Rain with no success. Then we tried facebook messenger but that is also a worthless exercise. I am still waiting for a manager to contact me as promised. I see that non of their complaints are answered. The situation is still the same as in our last message. support reference numbers are ***, ***, ***, *** in less than a week. My husband has not been contacted after promises of being in touch with me. What is the expected turn around time to be contacted by your support team? This message was sent on 25 August and the fact that it was escalated to a manager has no consequence in our lives.