Most pathetic service provider in SA

I'm at a loss for words and the best part is that i manage a call centre and have continued to wow clients during this pandemic and yet i have never seen such lack of customer centricity with Rain. I'd like to meet your head of Customer care, probably a bot :)! If this is not thee WORST internet service provider in this country, i don't know who is! We are living through a pandemic and are now forced to work from home to put food on our tables and rain is giving me speeds of between 1 and 3 megs/sec using a LAN Cable LMAO. My wife and I depend on our internet to make a living and we have a three year old to keep busy but this is not possible because we have RAIN! I have subsequently gone with another provider (Web Africa) and I have not had a single moment of downtime and feel that i am paying for a service that i am consuming. I just want my month to month 5G contract terminated as per my countless emails. The debit order has just gone off yet i asked for this to be cancelled weeks ago. You have not made a single effort to make contact even when i was irate in countless emails, you just debited my account on time. Now i demand that you refund my funds back into my account and cancel this useless service you have not been providing me with, i cannot afford to pay for two providers at once. If you do not reverse these fund i will be going into the bank and reversing this debit order and putting a stop to it going forward!