MOST PATHETIC AND SNEACKY CUSTOMER SERVICE EVER

I have called Rain 18 Jan 2022, I had a 699 package, to notify them that my Router was ****** together with my sim card CAS253/1/2022, which my company laptop along with all was ******, they notified me that they would block my sim but wow to my suprise i was debited R999.00 End of Mar 2022, I proceeded to call after a long while got through to Customer Service to question this payment was notified they were never supposed to debit my acc, why so high was the past month's payment too why when this was blocked, it wud be escalated ***, its been 10 working days which the sla is 2-24 hrs for them to get back to me, with an automatic email, and my query was still not even looked at after i called today 7th April 2022, and was informed they are going to re-escalate the query with the same reference number. Oh! the reason for the hike in payment was cause i did the upgrade the day i called to report the theft, how conveniently so, no garuantee that they wont debit my acc again. THEY REFUSE TO GIVE A CONTACT FOR BILLING DEPARTMENT AND DONT HAVE ANOTHER EMAIL FOR ME TO FOLLOW UP BUT WASTE MY AIRTIME CALLING THEM BACK AND GETTING NO HELP. This was a month to month contract which they claim i upgraded havent used the wifi since Jan 2022, and i have not even received acknowledgement of debt for the ****** router but they can take my money just like that, i still havent received my refund and i will gladly pay for the router after my money for not using the free router and wifi service is refunded, but i want my funds back in my acc asap and i want my card delinked from this sneaky, pathetic company. No care no customer service what so ever.