MOST HORRIBLE CUSTOMER SERVICE 😡

I had updated my Rain to 5G last year December. Since then it has been a nightmare to deal with. The network connection was very bad that I had asked to cancel from January with no help yet I have been paying R499. In April I disconnected it and requested to canceled yet again, no response. I was then billed for those months I didn’t use the wifi. So I settled my bill and requested for cancellation. I have sent numerous emails and tried calling them with no response. Finally an agent got back to me last week saying she will cancel immediately as I’ve been requesting this. She said they will call me back to collect the router and I have been waiting ever since. I need Rain to collect their useless router and I want to be done with them and never have to deal with this poor customer service.

I hope I will do get billed for May!