RV
Rina V
1 reviews | Active since May 2021
25 Feb 2024, 09:08
Most disgusting service with monthly problems
I am so sick of this now. My debit order is scheduled for the 1st of each month. I received a message for an early debit and told them not to debit as my payment date is the 1st. Since I have had rain they have disconnected me every month because of my debit not going off on the 25th, bare in mind my debit is the 1st. Today on a Sunday being the 25th which is not even 12 my internet has been disconnected. I am tired off this now. Either u connect my internet and wait for the payment on the 1st as arranged or collect ur equipment and I take my business elsewhere. This is becoming ridiculous every single month. I should know when I have funds available in my account for a debit and have been begging long enough now to have my debit on the 1st. Sick to my stomach. I have kids doing assignments and work from home and cannot afford this situation every single month. This is the most annoying situation every single month to sort out. You guys have no account management, don't get back to clients, debit when u feel like it and cut services before due date.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
25 Feb 2024, 09:13Hi Rina Venter,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply25 Feb 2024, 09:13
Official
Hi Rina Venter,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
RV
Rina V's updateReviewer Update
25 Feb 2024, 09:16I cannot see your reply anywhere. Sort this out or collect. I'm tired of this seriously
RV
Rina V's update25 Feb 2024, 09:16
Reviewer Update
I cannot see your reply anywhere. Sort this out or collect. I'm tired of this seriously
RV
Rina V's updateReviewer Update
25 Feb 2024, 10:12What is happening rain. ????????????? If this is not on today collect your router. I've have had many fights about my debit date and now fed up and the world must know before signing with rain what endless issues they will have... whatbis sp diffulicult in understanding my debit date is the 1st of each month... why does my account say debit date 1st but you guys sending emails for early payments and when we respond to those mails you still do whatever the he'll you want. I've had enough and the 10 people I got to sign up will also cancel as I will move to another supplier. Every month I have the same issue surely a client will get so ****d of that it has to stop somewhere
RV
Rina V's update25 Feb 2024, 10:12
Reviewer Update
What is happening rain. ????????????? If this is not on today collect your router. I've have had many fights about my debit date and now fed up and the world must know before signing with rain what endless issues they will have... whatbis sp diffulicult in understanding my debit date is the 1st of each month... why does my account say debit date 1st but you guys sending emails for early payments and when we respond to those mails you still do whatever the he'll you want. I've had enough and the 10 people I got to sign up will also cancel as I will move to another supplier. Every month I have the same issue surely a client will get so ****d of that it has to stop somewhere
RV
Rina V's updateReviewer Update
25 Feb 2024, 11:18And still no reply. My kids has assignments today. Let me know what is happening so I can look for another provider asap. Alot of providers would appreciate 11 peoples subscription.. this is not on any longer. I'm sick of the service I get from rain
RV
Rina V's update25 Feb 2024, 11:18
Reviewer Update
And still no reply. My kids has assignments today. Let me know what is happening so I can look for another provider asap. Alot of providers would appreciate 11 peoples subscription.. this is not on any longer. I'm sick of the service I get from rain
RV
Rina V's updateReviewer Update
25 Feb 2024, 12:53Still no response or wifi ??????????
RV
Rina V's update25 Feb 2024, 12:53
Reviewer Update
Still no response or wifi ??????????
RV
Rina V's updateReviewer Update
25 Feb 2024, 13:40Still no response and my children have assignments to finish... what is the 1st for?????
RV
Rina V's update25 Feb 2024, 13:40
Reviewer Update
Still no response and my children have assignments to finish... what is the 1st for?????
RV
Rina V's updateReviewer Update
25 Feb 2024, 14:46Rain you mentioned in the first message you will get back to me asap. It is now almost 15:00 and I don't have wifi and also no response. I am sick of this disgusting terrible awful service now.... my debit is not set for the 25th yet you guys cut my wifi. My children have assignments and this is what u guys do. Pathetic man.. people please don't sign up with rain... they debit whenever they want and if insufficient funds in ur account ur wifi gets disconnected with no answer or response. They always say sorting it out but the following month is the same ****. I've had it... 11x contracts gone. Rain u make me sick honselty. People please rather go with another supplier these people are not good please !!!!!!!!!!
RV
Rina V's update25 Feb 2024, 14:46
Reviewer Update
Rain you mentioned in the first message you will get back to me asap. It is now almost 15:00 and I don't have wifi and also no response. I am sick of this disgusting terrible awful service now.... my debit is not set for the 25th yet you guys cut my wifi. My children have assignments and this is what u guys do. Pathetic man.. people please don't sign up with rain... they debit whenever they want and if insufficient funds in ur account ur wifi gets disconnected with no answer or response. They always say sorting it out but the following month is the same ****. I've had it... 11x contracts gone. Rain u make me sick honselty. People please rather go with another supplier these people are not good please !!!!!!!!!!
RV
Rina V's updateReviewer Update
25 Feb 2024, 16:36Don't worry paid my service. Cut me off once more now
RV
Rina V's update25 Feb 2024, 16:36
Reviewer Update
Don't worry paid my service. Cut me off once more now
RV
Rina V's updateReviewer Update
25 Feb 2024, 16:51My date was changed months ago to the first. U guys tell me every single month that it's been changed to the first. Yet every month I have to ask u guys why my wifi has been disconnected.
I made a payment today and if my services is cut on the first please collect your router and I will send all information of the other 10 people that signed up so u guys can get ready to collect 11 routers and cancel those services. How can I not have paid for Feb yet it was on the whole of Feb. Today I make payment and u expect another payment on the first of March. What a ****** pathetic rip-off.. if I don't have wifi on the first I will make sure to publish thos all over social media as payment has been made. My subscription is R500 and something per month not over 1000. I'm really not going to stand for this honestly.... then take ur service and rip someone else off but people please be aware of rain... this is what they do to people wanting me to pay twice now to keep their service that hardly has signal
I made a payment today and if my services is cut on the first please collect your router and I will send all information of the other 10 people that signed up so u guys can get ready to collect 11 routers and cancel those services. How can I not have paid for Feb yet it was on the whole of Feb. Today I make payment and u expect another payment on the first of March. What a ****** pathetic rip-off.. if I don't have wifi on the first I will make sure to publish thos all over social media as payment has been made. My subscription is R500 and something per month not over 1000. I'm really not going to stand for this honestly.... then take ur service and rip someone else off but people please be aware of rain... this is what they do to people wanting me to pay twice now to keep their service that hardly has signal
RV
Rina V's update25 Feb 2024, 16:51
Reviewer Update
My date was changed months ago to the first. U guys tell me every single month that it's been changed to the first. Yet every month I have to ask u guys why my wifi has been disconnected.
I made a payment today and if my services is cut on the first please collect your router and I will send all information of the other 10 people that signed up so u guys can get ready to collect 11 routers and cancel those services. How can I not have paid for Feb yet it was on the whole of Feb. Today I make payment and u expect another payment on the first of March. What a ****** pathetic rip-off.. if I don't have wifi on the first I will make sure to publish thos all over social media as payment has been made. My subscription is R500 and something per month not over 1000. I'm really not going to stand for this honestly.... then take ur service and rip someone else off but people please be aware of rain... this is what they do to people wanting me to pay twice now to keep their service that hardly has signal
I made a payment today and if my services is cut on the first please collect your router and I will send all information of the other 10 people that signed up so u guys can get ready to collect 11 routers and cancel those services. How can I not have paid for Feb yet it was on the whole of Feb. Today I make payment and u expect another payment on the first of March. What a ****** pathetic rip-off.. if I don't have wifi on the first I will make sure to publish thos all over social media as payment has been made. My subscription is R500 and something per month not over 1000. I'm really not going to stand for this honestly.... then take ur service and rip someone else off but people please be aware of rain... this is what they do to people wanting me to pay twice now to keep their service that hardly has signal
RV
Rina V's updateReviewer Update
25 Feb 2024, 17:29I refuse to pay on the 1st. Absolutely will not make a payment and that is a fact. What do u guys think I just have R1000 to give to rain Luke that every month.... no where have I asked for my debit on the 25th. Revert back to messages and phonecalls and clarify information. When I logged onto my rain it stated my debit date is the first and does not allow me to change it. So don't come twll me u have now changed the date. This was done long ago. I'm very unhappy with the service and payment u guys require again on the 1st... simply not fair and not on... I promise u should this be the case and my wifi is off on the first you will loose 11 contracts. And if that's how business is done then I hope minimum clients subscribe to this pathetic Ripp off. I don't want to hear anything further.waiting for the 1st to be cut off !!!!!!!!!! I will not pay another cent towards this if I get cut off
RV
Rina V's update25 Feb 2024, 17:29
Reviewer Update
I refuse to pay on the 1st. Absolutely will not make a payment and that is a fact. What do u guys think I just have R1000 to give to rain Luke that every month.... no where have I asked for my debit on the 25th. Revert back to messages and phonecalls and clarify information. When I logged onto my rain it stated my debit date is the first and does not allow me to change it. So don't come twll me u have now changed the date. This was done long ago. I'm very unhappy with the service and payment u guys require again on the 1st... simply not fair and not on... I promise u should this be the case and my wifi is off on the first you will loose 11 contracts. And if that's how business is done then I hope minimum clients subscribe to this pathetic Ripp off. I don't want to hear anything further.waiting for the 1st to be cut off !!!!!!!!!! I will not pay another cent towards this if I get cut off
RV
Rina V's updateReviewer Update
26 Feb 2024, 12:57Amend my payment to the 25th please. And honestly I want no more issues. I will pay on the 25th of each month as confirmed now. Pls confirm once date has been changed to the 25th. My date was always confirmed for the 1st but doesn't matter now I want it on the 25th of each month. Please confirm this as I cannot amend any dates on myrain
RV
Rina V's update26 Feb 2024, 12:57
Reviewer Update
Amend my payment to the 25th please. And honestly I want no more issues. I will pay on the 25th of each month as confirmed now. Pls confirm once date has been changed to the 25th. My date was always confirmed for the 1st but doesn't matter now I want it on the 25th of each month. Please confirm this as I cannot amend any dates on myrain
RV
Rina V's updateReviewer Update
26 Feb 2024, 15:29I do not need you to contact me. Please confirm in writing that my debit date will be confirmed for the 25th of each month. That's all I need
RV
Rina V's update26 Feb 2024, 15:29
Reviewer Update
I do not need you to contact me. Please confirm in writing that my debit date will be confirmed for the 25th of each month. That's all I need