VV
Vee V
1 reviews | Active since Feb 2019
16 Apr 2023, 14:38
Monthly network issues
Monthly network issues
Helpful (0)
Replies (15)0
Replies (15)
Rain's replyOfficial
16 Apr 2023, 15:12Hi Vee
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's reply16 Apr 2023, 15:12
Official
Hi Vee
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's replyOfficial
16 Apr 2023, 15:13 Please note the sites you are connecting sites you are currently connected to is experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR
We do apologize for the inconvenience caused.
We do apologize for the inconvenience caused.
Best regards,
Rain's reply16 Apr 2023, 15:13
Official
Please note the sites you are connecting sites you are currently connected to is experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR
We do apologize for the inconvenience caused.
We do apologize for the inconvenience caused.
Best regards,
VV
Vee V's updateReviewer Update
16 Apr 2023, 15:17Is this qn every month issue. Y is this not communicated to us in time
VV
Vee V's update16 Apr 2023, 15:17
Reviewer Update
Is this qn every month issue. Y is this not communicated to us in time
Rain's replyOfficial
16 Apr 2023, 15:55We do apologize for the inconvenience caused.
Best regards,
Rain's reply16 Apr 2023, 15:55
Official
We do apologize for the inconvenience caused.
Best regards,
VV
Vee V's updateReviewer Update
17 Apr 2023, 08:26So in the mean time what must happen what must i do. last month we did all that was supposed to be done and also a sim swap while the main issue was connection to a tower that is far from my location. the network was just fine till i was moved to another tower can you please fix this mess i don't have money to buy data on my mobile network please. Just connect me to a tower that is 0.13km from my location
VV
Vee V's update17 Apr 2023, 08:26
Reviewer Update
So in the mean time what must happen what must i do. last month we did all that was supposed to be done and also a sim swap while the main issue was connection to a tower that is far from my location. the network was just fine till i was moved to another tower can you please fix this mess i don't have money to buy data on my mobile network please. Just connect me to a tower that is 0.13km from my location
Rain's replyOfficial
17 Apr 2023, 08:39Kindly note that the tower closest to you is experiencing technical difficulties currently, hence the connectivity issues experienced. Please note that our technicians are working on restoring the site as soon as possible, currently, we have no ETR
We do apologize for the inconvenience caused.
A credit will be passed on your account for the days in which you were not able to connect.
We do apologize for the inconvenience caused.
A credit will be passed on your account for the days in which you were not able to connect.
Best regards,
Rain's reply17 Apr 2023, 08:39
Official
Kindly note that the tower closest to you is experiencing technical difficulties currently, hence the connectivity issues experienced. Please note that our technicians are working on restoring the site as soon as possible, currently, we have no ETR
We do apologize for the inconvenience caused.
A credit will be passed on your account for the days in which you were not able to connect.
We do apologize for the inconvenience caused.
A credit will be passed on your account for the days in which you were not able to connect.
Best regards,
VV
Vee V's updateReviewer Update
17 Apr 2023, 08:50THAT'S WHAT YOU SAID LAST MONTH BUT I WAS DEBITED THE FULL AMOUNT SO YOU ARE JUST LYING LIKE USUALLY. GET YOUR HOUSE IN ORDER AND STOP LYING AND WHY ARE THERE ALWAYS TECHNICAL ISSUES WITH THIS TOWER ARE THE TECHNICIANS SO USELESS THAT THEY PERFORM HALF JOB EVERY MONTH
VV
Vee V's update17 Apr 2023, 08:50
Reviewer Update
THAT'S WHAT YOU SAID LAST MONTH BUT I WAS DEBITED THE FULL AMOUNT SO YOU ARE JUST LYING LIKE USUALLY. GET YOUR HOUSE IN ORDER AND STOP LYING AND WHY ARE THERE ALWAYS TECHNICAL ISSUES WITH THIS TOWER ARE THE TECHNICIANS SO USELESS THAT THEY PERFORM HALF JOB EVERY MONTH
Rain's replyOfficial
17 Apr 2023, 09:06Please note that our technicians are working on restoring the site as soon as possible, currently, we have no ETR
We do apologize for the inconvenience caused.
In the meantime, please try doing a manual network selection on your phone to see if you are able to latch to a different tower:
> In settings, go to Connections
> Select Mobile Networks
> Select Network Operators
> (Optional for Dual-Sim phones: select the sim card used for data)
> Toggle off “Select Automatically”
> Select rain 4G or 65538
> Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection
We do apologize for the inconvenience caused.
In the meantime, please try doing a manual network selection on your phone to see if you are able to latch to a different tower:
> In settings, go to Connections
> Select Mobile Networks
> Select Network Operators
> (Optional for Dual-Sim phones: select the sim card used for data)
> Toggle off “Select Automatically”
> Select rain 4G or 65538
> Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection
Best regards,
Rain's reply17 Apr 2023, 09:06
Official
Please note that our technicians are working on restoring the site as soon as possible, currently, we have no ETR
We do apologize for the inconvenience caused.
In the meantime, please try doing a manual network selection on your phone to see if you are able to latch to a different tower:
> In settings, go to Connections
> Select Mobile Networks
> Select Network Operators
> (Optional for Dual-Sim phones: select the sim card used for data)
> Toggle off “Select Automatically”
> Select rain 4G or 65538
> Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection
We do apologize for the inconvenience caused.
In the meantime, please try doing a manual network selection on your phone to see if you are able to latch to a different tower:
> In settings, go to Connections
> Select Mobile Networks
> Select Network Operators
> (Optional for Dual-Sim phones: select the sim card used for data)
> Toggle off “Select Automatically”
> Select rain 4G or 65538
> Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection
Best regards,
VV
Vee V's updateReviewer Update
17 Apr 2023, 09:36Last month i did all this nonsense you are telling me to do and even did a sim swap but nothing worked the only thing that worked was being connected to the tower that is 0.13km away from my location so can we please skip all of this and not waste each other's time and just connect me to the tower
VV
Vee V's update17 Apr 2023, 09:36
Reviewer Update
Last month i did all this nonsense you are telling me to do and even did a sim swap but nothing worked the only thing that worked was being connected to the tower that is 0.13km away from my location so can we please skip all of this and not waste each other's time and just connect me to the tower
Rain's replyOfficial
17 Apr 2023, 13:10Kindly note that because you are using a mobile device it may be jumping sites as you may move from one area to another.
With a mobile device it is close to impossible to optimize, because of the above-mentioned reason (it is a device used when mobile).
While you may be using your device within walls, the signal may be obstructed.
Should you decide to buy a fixed router it should be of your own accord.
However, I suggest that should you decide to buy a fixed device, kindly borrow one to conduct the respective tests so that once you decide to buy the device, it will be based on the results you may have conducted.
I do suggest taking your device and repositioning it near the window to face the direction of the site, and reboot thereafter.
Or
Use ‘optimise my signal’ on my rain to find the best location in your house to set up your device.
To get to ‘optimise my signal’:1. Sign in to my rain2. View your 4G device tile3. Type in your location on the map and move your device as instructed.4. Kindly reposition your device near the window to face the direction of the site as instructed by the optimizer tab, and reboot thereafter.
With a mobile device it is close to impossible to optimize, because of the above-mentioned reason (it is a device used when mobile).
While you may be using your device within walls, the signal may be obstructed.
Should you decide to buy a fixed router it should be of your own accord.
However, I suggest that should you decide to buy a fixed device, kindly borrow one to conduct the respective tests so that once you decide to buy the device, it will be based on the results you may have conducted.
I do suggest taking your device and repositioning it near the window to face the direction of the site, and reboot thereafter.
Or
Use ‘optimise my signal’ on my rain to find the best location in your house to set up your device.
To get to ‘optimise my signal’:1. Sign in to my rain2. View your 4G device tile3. Type in your location on the map and move your device as instructed.4. Kindly reposition your device near the window to face the direction of the site as instructed by the optimizer tab, and reboot thereafter.
Best regards,
Rain's reply17 Apr 2023, 13:10
Official
Kindly note that because you are using a mobile device it may be jumping sites as you may move from one area to another.
With a mobile device it is close to impossible to optimize, because of the above-mentioned reason (it is a device used when mobile).
While you may be using your device within walls, the signal may be obstructed.
Should you decide to buy a fixed router it should be of your own accord.
However, I suggest that should you decide to buy a fixed device, kindly borrow one to conduct the respective tests so that once you decide to buy the device, it will be based on the results you may have conducted.
I do suggest taking your device and repositioning it near the window to face the direction of the site, and reboot thereafter.
Or
Use ‘optimise my signal’ on my rain to find the best location in your house to set up your device.
To get to ‘optimise my signal’:1. Sign in to my rain2. View your 4G device tile3. Type in your location on the map and move your device as instructed.4. Kindly reposition your device near the window to face the direction of the site as instructed by the optimizer tab, and reboot thereafter.
With a mobile device it is close to impossible to optimize, because of the above-mentioned reason (it is a device used when mobile).
While you may be using your device within walls, the signal may be obstructed.
Should you decide to buy a fixed router it should be of your own accord.
However, I suggest that should you decide to buy a fixed device, kindly borrow one to conduct the respective tests so that once you decide to buy the device, it will be based on the results you may have conducted.
I do suggest taking your device and repositioning it near the window to face the direction of the site, and reboot thereafter.
Or
Use ‘optimise my signal’ on my rain to find the best location in your house to set up your device.
To get to ‘optimise my signal’:1. Sign in to my rain2. View your 4G device tile3. Type in your location on the map and move your device as instructed.4. Kindly reposition your device near the window to face the direction of the site as instructed by the optimizer tab, and reboot thereafter.
Best regards,
VV
Vee V's updateReviewer Update
17 Apr 2023, 17:57There is no such thing you guys are just useless. why was it not jumping site to site for the past two weeks when i was connected to the tower close to my location all you know is how to chow people's money and give useless response every time. even when we sent tickets they don't get attention i only get attention when i rate here on hellopeter cause you want good rating while you are so useless to even get a 3 star
VV
Vee V's update17 Apr 2023, 17:57
Reviewer Update
There is no such thing you guys are just useless. why was it not jumping site to site for the past two weeks when i was connected to the tower close to my location all you know is how to chow people's money and give useless response every time. even when we sent tickets they don't get attention i only get attention when i rate here on hellopeter cause you want good rating while you are so useless to even get a 3 star
VV
Vee V's updateReviewer Update
17 Apr 2023, 17:59When will the useless technicians finish with fixing the tower that actually works. please stop giving me useless answers as a matter of fact they should remove you from responding cause you don't even put effort in replying you copy and paste last week answers
VV
Vee V's update17 Apr 2023, 17:59
Reviewer Update
When will the useless technicians finish with fixing the tower that actually works. please stop giving me useless answers as a matter of fact they should remove you from responding cause you don't even put effort in replying you copy and paste last week answers
Rain's replyOfficial
17 Apr 2023, 18:42Please note the tower has been restored in your area, please reboot your device and test
Best regards,
Rain's reply17 Apr 2023, 18:42
Official
Please note the tower has been restored in your area, please reboot your device and test
Best regards,
VV
Vee V's updateReviewer Update
22 Apr 2023, 12:07Why don't I have network today it was fine for 3 days now dololol
VV
Vee V's update22 Apr 2023, 12:07
Reviewer Update
Why don't I have network today it was fine for 3 days now dololol
Rain's replyOfficial
22 Apr 2023, 15:10Please take out the sim card from your device for 10 minutes, then reinsert the sim card into the device and monitor your connection.
Also, please try doing a manual network selection on your phone to see if you are able to latch to a different tower:
> In settings, go to Connections
> Select Mobile Networks
> Select Network Operators
> (Optional for Dual-Sim phones: select the sim card used for data)
> Toggle off “Select Automatically”
> Select rain 4G or 65538
> Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection
Also, please try doing a manual network selection on your phone to see if you are able to latch to a different tower:
> In settings, go to Connections
> Select Mobile Networks
> Select Network Operators
> (Optional for Dual-Sim phones: select the sim card used for data)
> Toggle off “Select Automatically”
> Select rain 4G or 65538
> Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection
Best regards,
Rain's reply22 Apr 2023, 15:10
Official
Please take out the sim card from your device for 10 minutes, then reinsert the sim card into the device and monitor your connection.
Also, please try doing a manual network selection on your phone to see if you are able to latch to a different tower:
> In settings, go to Connections
> Select Mobile Networks
> Select Network Operators
> (Optional for Dual-Sim phones: select the sim card used for data)
> Toggle off “Select Automatically”
> Select rain 4G or 65538
> Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection
Also, please try doing a manual network selection on your phone to see if you are able to latch to a different tower:
> In settings, go to Connections
> Select Mobile Networks
> Select Network Operators
> (Optional for Dual-Sim phones: select the sim card used for data)
> Toggle off “Select Automatically”
> Select rain 4G or 65538
> Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection
Best regards,